Solved

How does Application Credit Api works?

somin
Shopify Partner
7 0 0

Hello,

 

Can you please give me a brief description about how the application credit api works.

Because as we were testing the usage charge api some of my customers were charged wrongly.

So I want to refund them using application credit api.

So I need help for the same.

 

Thanks.

Somin Parate
Accepted Solution (1)

ChaseKaneki
Shopify Staff
45 6 4

This is an accepted solution.

Hello @somin

Apologies for the issues you have run into with your customers being charged the wrong amount. Trust is a high valued resource and we are glad to hear you are looking to amend the issue. 

I have posted two links that will detail how the application can be used. The first one is our developer documentation and the second is an article detailing how it works. 

Please keep in mind that the total amount of all application credits requested by an app must not exceed the total amount the shop owner was charged in the last 30 days, or the total amount of pending payouts in the app's Partner account.

https://shopify.dev/api/admin-rest/2022-07/resources/applicationcredit
https://www.shopify.com/partners/blog/using-the-shopify-api-to-credit-merchants-for-app-charges

Thank you and let me know if you have any trouble or specific questions. 

Chase Dougherty

View solution in original post

Replies 2 (2)

ChaseKaneki
Shopify Staff
45 6 4

This is an accepted solution.

Hello @somin

Apologies for the issues you have run into with your customers being charged the wrong amount. Trust is a high valued resource and we are glad to hear you are looking to amend the issue. 

I have posted two links that will detail how the application can be used. The first one is our developer documentation and the second is an article detailing how it works. 

Please keep in mind that the total amount of all application credits requested by an app must not exceed the total amount the shop owner was charged in the last 30 days, or the total amount of pending payouts in the app's Partner account.

https://shopify.dev/api/admin-rest/2022-07/resources/applicationcredit
https://www.shopify.com/partners/blog/using-the-shopify-api-to-credit-merchants-for-app-charges

Thank you and let me know if you have any trouble or specific questions. 

Chase Dougherty
Talktohenryj
Shopify Partner
116 0 20

`Please keep in mind that the total amount of all application credits requested by an app must not exceed the total amount the shop owner was charged in the last 30 days`

 

does this mean it can’t exceed the total amount I charged them with my app or the total amount they have been charged by all of their apps combined in the last 30 days?