reactivating a store

[Digi-target]

hey there , 

i need your help about reactivating a store that i send a team request to my client but he did pay for a shopify plan , and that causes the store to become inactive , is there any way to fix that

thank you 

kind regard

[Moira · Accepted solution]

Hey @Digi-target,

The best course of action in this situation is for us to access your client's account and investigate why it has become inactive. We’re unable to provide account-specific support via the Shopify Community at this time, so we can assist them when they contact our support team and speak to them via live chat, email, or callback.

Tell your clients to visit our support page at https://bit.ly/3cJkx8V and log in to their account to create a support request. After visiting the link and logging in, they will be prompted to enter the topic of concern so we can connect them to the right articles and support team. Simply type in the topic, click Search then scroll down to the bottom of the page to click Continue under Get Support. They will then see the option to create a support ticket on the next page.

Since this is the next step I've marked this reply as the solution for the benefit of others who may discover this topic. Thanks!

[Digi-target]

hey there , thank you very much 

 i did create a new one because i had all the needed information , and contacting support gonna take more time

kind regards

[DivaDLondon]

I have been waiting since Wednesday for a response from escalation as to if i be able to reactivate my store or not but no response they keep saying its in a queue, but how long the queue is no one is saying so like you say create new one to avoid wasting time and allow shopify to earn more money

[Moira]

I'd like to reassure you that our team intends to reply with any updates as quickly as we can. It may take us longer than expected at times, depending on the current contact volume we're experiencing and to ensure that proper steps are being taken. I understand it can be frustrating to wait, but rest assured that our team will continue assisting you via the support ticket you have open with us. We apologize if tickets are taking longer to be addressed, and we appreciate your continued patience here.