0 products available on google sales channel

[simnonn]

Hello,

I have set up my merchant center and added the google sales channel on shopify. 

I have all the policies on my store, and no errors on my merchant center. However the google sales channel on Shopify keep telling me that there are 0 products available. (I already made my product available on both online store and google). I think the problem is from the shopify app, not from the merchant center. Does someone know how to fix that ?

[claricelin]

Hi @simnonn,

This happened once to me when Google Merchant and the Google Shopify app were not talking to each other. I uninstalled the Google App, went to Google Merchant > Settings > Linked Accounts > under Partners and Platform, click on link to Shopify and it will guide you to reinstall the app again.

After reinstalling and setting everything up again, it worked for me. 

[simnonn]

Shopify is not in the list of the partners and platform. Where did you find it ?

[EmmanuelFlossie]

When you go to Google Merchant Center > Products > Diagnostics, do you see any issues?

If you want to use the free app, try to remove it and add it again.

If that fails again, consider contacting Shopify support.

[EmmanuelFlossie]

Yes this is a common issue with the free shopping app. If you want this resolved, you need to contact Shopify support. Shopify is having issues for a while.

Alternatively, I recommend you use a tool that has advanced features such as: https://apps.shopify.com/multiple-google-shopping-feeds