2 Step Authentication using Landline Telephone

[EC4]

Hi

I received a message in my inbox that I have to turn on the 2 step Authentication, to continued receiving my payouts. It seems that you can only use a cell phone to receive a text message with the code. Is there anyway that this can be turned on using a landline telephone to receive the code to log on. There are times that I am not in the office and my assistant has access to the platform and she does not have a cell phone to receive these text codes.

Thank you

Laurie

[Summer]

Hey, @EC4! Welcome to Shopify Community!

While it's not possible to receive two-step authentication codes through a landline phone, there are alternative ways to receive them. Besides using SMS text messages, the following methods are possible:

• Two-step authentication using an authenticator app
• Two-step authentication using a security key
• Two-step authentication using a built-in authenticator

Is your assistant logging in through your account? If so, I advise against this setup as it's not ideal for your account security. Instead, I recommend creating a staff member account for them so you can customize their permissions. When they have their own account, they can also set up their preferred two-step authentication method. We have a guide on how to create a staff member account on this page. You may have them enable two-step authentication using the guides I shared above when they're logged in to their account.

If you're interested in other best practices on account security, feel free to go over this help doc. Let me know if you have questions about what I've discussed!

[pacific-cookie]

Hi Summer,

Is there an option to receive two-step authentication codes through e-mail? 

Thank you for you insight.

[Summer]

Hey, @pacific-cookie! Welcome to Shopify Community!

At this time, two-step authentication codes can only be sent through the following methods:

• SMS text messages
• an authenticator app
• a security key or biometrics
• a built-in authenticator

They can't be sent via email, however, I'd love to submit this as a feature request to our platform developers on your behalf. If we introduce it in the future, we'll publish it in our Changelog. Thanks for sharing your request!

If you have any other questions or concerns, don't hesitate to create a post!