A name record error Not working despite correct IP

A name record error Not working despite correct IP

saintanthony12
Visitor
1 0 0

i keep getting this weird error but it is using that exact IP for the a record under DNS settings, what can i do to resolve this issue? 

Open your domain provider's DNS settings for bigmoodlighting.com and set its A record to the IP address 23.227.38.65.

 

saintanthony12_0-1706029921142.png

I set the name to my domain that i have purchased also so I am not sure why i am receiving this error please help me.

 

These are my current settings and i have purchased my domain through shopify

saintanthony12_0-1706032365130.png

 

Reply 1 (1)

StephensWorld
Shopify Partner
1390 170 351

Remove the record from your first screenshot for 'www'. 

 

In your second screenshot, everything is set correctly, but in your first screenshot, you shouldn't have an "a-record" for the 'www' version of your domain. The 'www' version should only have a CNAME record with value "shops.myshopify.com". 

 

With that said, I can confirm that when I go to your domain (bigmoodlighting.com) -- it does point to your Shopify store's password page, with an SSL certificate assigned. So I would double-check to see if you're still getting the error, before making the above change, as it may have sorted itself out. 

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