Abandoned Cart Automation Workflow not stopping

Abandoned Cart Automation Workflow not stopping

Laurie-Brewedco
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Abandoned Cart Automation Workflow not stopping when customer purchases from store

 

Hi

 

I have a marketing automation setup to email customers when they abandon a cart. I am finding that customers will come back and complete their checkout before the email is scheduled to send and it still sends out the abandoned cart email after they have completed checkout. When customers also recover a cart through the email, it does not recognize the cart as recovered.

 

Dawn if it makes any difference

 

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