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Hello
I have recently designed a new site enter all the products and shopyfy has randomly disabled the account for no reason at all .
The reason they have made no sense as there is no information or details in the site yet and it wasn’t even live on the web .
Hello Ben,
After reviewing your information and website kointec-interior-film-uk.myshopify.com, we have determined that you are in violation of Section 7 of the Shopify Acceptable Use Policy and we are therefore unable to support your business. We are terminating your account in accordance with our right in Section 14.3 of Shopify Terms of Service.
Personal, confidential, and protected health information: You may not post or upload any Materials that contain personally identifiable information, sensitive personal information, or confidential information, such as credit card numbers, confidential national ID numbers, or account passwords unless you have consent from the person to whom the information belongs or who is otherwise authorized to provide such consent. You may not use the Services to collect, store, or process any protected health information subject to the Health Insurance Portability and Accountability Act (“HIPAA”), any applicable health privacy regulation or any other applicable law governing the processing, use, or disclosure of protected health information
This makes zero sense as no personal , health and any type of information is in the site at all not even one customer .
Hi @Bencaldwell,
Thanks for reaching out. I cannot authenticate you over the Community and therefore it is not possible for me to share any more information about this decision here. If you have further questions I'd recommend replying to the email you received and your response will be sent back to our team handling your ticket.
Victor | Social Care @ Shopify
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Hello @Victor - I have the same issue. Created a website few days ago, that has been terminated because it is supposed to be in violation of Section 7 of the Shopify Acceptable Use Policy.
But we are not live yet, haven't sold anything yet. There are no personal , health and any type of information is in the site at all not even one customer.
Can you please take a look ASAP as I have already set Ads for this shop. My shop is linked to the same email address than in this forum.
Hi, @Macprivate!
As Victor mentioned, we're unable to provide account-specific support via the Community Forums. You'll need to respond back to the email you received with any questions you have. If you didn't receive an email, you can contact our live support team using this link and request to have the email resent.
Please let me know if you have any other questions!
Greta | Shopify
- Was my reply helpful? Click Like to let me know!
- Was your question answered? Mark it as an Accepted Solution
- To learn more visit the Shopify Help Center or the Shopify Blog
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