account been disabled

account been disabled

Bencaldwell
Shopify Partner
2 0 0

Hello 

 

I have recently designed a new site enter all the products and shopyfy has randomly disabled the account for no reason at all . 

The reason they have made no sense as there is no information or details in the site yet and it wasn’t even live on the web . 

Hello Ben,


After reviewing your information and website kointec-interior-film-uk.myshopify.com, we have determined that you are in violation of Section 7 of the Shopify Acceptable Use Policy and we are therefore unable to support your business. We are terminating your account in accordance with our right in Section 14.3 of Shopify Terms of Service.

 

Personal, confidential, and protected health information: You may not post or upload any Materials that contain personally identifiable information, sensitive personal information, or confidential information, such as credit card numbers, confidential national ID numbers, or account passwords unless you have consent from the person to whom the information belongs or who is otherwise authorized to provide such consent. You may not use the Services to collect, store, or process any protected health information subject to the Health Insurance Portability and Accountability Act (“HIPAA”), any applicable health privacy regulation or any other applicable law governing the processing, use, or disclosure of protected health information

 

This makes zero sense as no personal , health and any type of information is in the site at all not even one customer . 

 

Replies 4 (4)

Victor
Shopify Staff
2611 236 556

Hi @Bencaldwell,

 

Thanks for reaching out. I cannot authenticate you over the Community and therefore it is not possible for me to share any more information about this decision here. If you have further questions I'd recommend replying to the email you received and your response will be sent back to our team handling your ticket.

Victor | Social Care @ Shopify 
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Bencaldwell
Shopify Partner
2 0 0
Hello

I have been racking my brain to figure out how you have come this decision and took this action with no prior warning or guidance to what the issue is and to correct this if any .

So section 7 is this

Personal, confidential, and protected health information: You may not post or upload any Materials that contain personally identifiable information, sensitive personal information, or confidential information, such as credit card numbers, confidential national ID numbers, or account passwords unless you have consent from the person to whom the information belongs or who is otherwise authorized to provide such consent. You may not use the Services to collect, store, or process any protected health information subject to the Health Insurance Portability and Accountability Act (“HIPAA”), any applicable health privacy regulation or any other applicable law governing the processing, use, or disclosure of protected health information

There is absolutely no information in the site not one single payment detail , not one single customer detail and i don’t sell or hold any medical information for anyone . Not one of the points in any part of this above have i violated , the site didn’t even have a domain name attached to it or was it live on the web it was still in development and unfinished .

I was speaking to kointec to get it confirmed and am due to have a meeting in the coming days to finalise it .

So why would this action be taken with no prior warning , taking into account i have violated any, not one item on the list above .

it makes absolutely no sense at all .


Macprivate
Visitor
1 0 0

Hello @Victor - I have the same issue. Created a website few days ago, that has been terminated because it is supposed to be in violation of Section 7 of the Shopify Acceptable Use Policy.

But we are not live yet, haven't sold anything yet. There are no personal , health and any type of information is in the site at all not even one customer. 

Can you please take a look ASAP as I have already set Ads for this shop. My shop is linked to the same email address than in this forum. 

Greta
Shopify Staff (Retired)
1242 132 165

Hi, @Macprivate!

 

As Victor mentioned, we're unable to provide account-specific support via the Community Forums. You'll need to respond back to the email you received with any questions you have. If you didn't receive an email, you can contact our live support team using this link and request to have the email resent. 

 

Please let me know if you have any other questions!

Greta | Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog