Add a new line/text formatting in abandoned cart email content

[JoyStreet]

Hello Guys

Can you advise how can I add a newline in the email body such that following lines appear as depicted below (just 1 example posted here)

CURRENT:

Hi, you added an item to your shopping cart and haven't completed your purchase. If you have any questions, please feel free to drop a note at XXX@XXX.COM.

DESIRED:

Hi, you added an item to your shopping cart and haven't completed your purchase.

If you have any questions, please feel free to drop a note at XXX@XXX.COM.

{% capture email_body %}
{% if billing_address.first_name %}
{% if item_count == 1 %}
Hi {{ billing_address.first_name }}, you added an item to your shopping cart and haven't completed your purchase. If you have any questions, please feel free to drop a note at XXX@XXX.COM.
{% else %}
Hi {{ billing_address.first_name }}, you added items to your shopping cart and haven't completed your purchase. If you have any questions, please feel free to drop a note at XXX@XXX.COM.
{% endif %}
{% else %}
{% if item_count == 1 %}
Hi, you added an item to your shopping cart and haven't completed your purchase. If you have any questions, please feel free to drop a note at XXX@XXX.COM.
{% else %}
Hi, you added items to your shopping cart and haven't completed your purchase. If you have any questions, please feel free to drop a note at XXX@XXX.COM.
{% endif %}
{% endif %}
{% endcapture %}

[Visely-Team]

Use a <br> tag to move the second sentence to a new line. Just add it after the "purchase.". Unfortunately, can't provide you with a complete example, as the forum engine is interpreting my <br> tags 🙂

[JoyStreet]

Unfortunately
tag didn’t work. I had tried that before posting to this forum.

[Visely-Team · Accepted solution]

Works perfectly fine for my templates. What is the email client you are using to view the message? Rendering might differ from client to client.

Tested in Chrome/Gmail and MacOSX Mail.

[JoyStreet]

It did work after I ensured there is space before and after HTML tag. Thanks

[Raj_Rana]

This is so frustrating, I have given a space before and after and still no joy. I had assumed this was quite a simple thing to do...

Can anyone spot anything I'm doing wrong here?

Hi {{ billing_address.first_name }}, <br> <br> you added an item to your shopping cart and for whatever reason haven't completed your purchase. You can complete it now while it's still available.

Output below.

 

[BadBixchDecor]

Worked for me thanks a lot!