Add cart button loading extremely slow/ stalling

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Add cart button loading extremely slow/ stalling

OLynna
Shopify Partner
3 0 2

Hi,

I am working on my client's website: https://www.myphotolounge.com/products/film-processing. It seems that someone on their team recently installed some new apps, which has caused the "Film Processing" page to break and the "Add to Cart" button to run extremely slow.

The page was functioning properly before the app installations. Although the team has uninstalled the apps, the issue persists. I have tried optimizing their Liquid file template and checking file path issues, reverting to a prior theme, etc. but nothing seems to be working.

Could someone please assist me in resolving this issue?

Thank you!

Accepted Solution (1)
Roy-ロイ
Shopify Partner
91 19 34

This is an accepted solution.

That's a great question, @OLynna ! The URL can be broken down to provide more insight.

  • node1.itoris.com: The domain itoris.com is related to IToris, a company that offers e-commerce solutions, including a Shopify app for product customization. The likely app is Dynamic Product Options, which is a popular app for managing custom options and price calculators.
  • /dpo/storefront/include.js: This path suggests that a JavaScript file is being loaded from a storefront, a common pattern in e-commerce platforms like Shopify.
  • controller=ValidateForm: This parameter indicates that the JavaScript file is being loaded as part of a form validation process.
  • shop=my-photo-lounge.myshopify.com: This parameter reveals that the shop is hosted on Shopify, and the shop's domain is my-photo-lounge.myshopify.com.

It appears that the server is not part of Shopify's infrastructure but rather a third-party one. I recommend connecting with the client to understand the backend solution or the app being used. Since the server is slow, it might be possible to request them to optimize the loading process or consider switching to a different solution.

Let's connect and grow your Shopify business together! 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - Connect with me at: roy.solution.partner@gmail.com ( CRO | Site Speed Optimization | Custom Development )

View solution in original post

Replies 4 (4)

Roy-ロイ
Shopify Partner
91 19 34

Hi @OLynna , 
Seems like the servers are running slow. The endpoint with the below URL is taking around 2.5 - 3 mins to respond.  The endpoint seems to return a variant id and then add.js is called with the selected options being passed as line item properties.

https://node1.itoris.com/dpo/storefront/include.js?controller=ValidateForm&shop=my-photo-lounge.myshopify.com

 

Roy_0-1721631714345.png

 

Let's connect and grow your Shopify business together! 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - Connect with me at: roy.solution.partner@gmail.com ( CRO | Site Speed Optimization | Custom Development )

OLynna
Shopify Partner
3 0 2

Thank you, @Roy-ロイ! Is there anything on my end I can do try to resolve this / make it run faster or is this just up to Shopify Servers?

Roy-ロイ
Shopify Partner
91 19 34

This is an accepted solution.

That's a great question, @OLynna ! The URL can be broken down to provide more insight.

  • node1.itoris.com: The domain itoris.com is related to IToris, a company that offers e-commerce solutions, including a Shopify app for product customization. The likely app is Dynamic Product Options, which is a popular app for managing custom options and price calculators.
  • /dpo/storefront/include.js: This path suggests that a JavaScript file is being loaded from a storefront, a common pattern in e-commerce platforms like Shopify.
  • controller=ValidateForm: This parameter indicates that the JavaScript file is being loaded as part of a form validation process.
  • shop=my-photo-lounge.myshopify.com: This parameter reveals that the shop is hosted on Shopify, and the shop's domain is my-photo-lounge.myshopify.com.

It appears that the server is not part of Shopify's infrastructure but rather a third-party one. I recommend connecting with the client to understand the backend solution or the app being used. Since the server is slow, it might be possible to request them to optimize the loading process or consider switching to a different solution.

Let's connect and grow your Shopify business together! 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - Connect with me at: roy.solution.partner@gmail.com ( CRO | Site Speed Optimization | Custom Development )

OLynna
Shopify Partner
3 0 2

thank you that definitely helps! I will consult with the client about DPO plugin