Add from URL does not allow .mp4 video from Shopify CDN

Add from URL does not allow .mp4 video from Shopify CDN

kokoz
Visitor
1 0 2

Hi all

 

I am having trouble adding videos to the product media section using the Add from URL section. Even though the video is uploaded to content/files section and has a shopify cdn link

video link:

https://cdn.shopify.com/videos/c/o/v/79d8f5bc22044743a1dfc70c6009a08e.mp4

 

What are the limitation to the Add from URL function?

Reply 1 (1)

tomadelaney
Shopify Partner
19 2 2

Agreed.
I experienced the same with
https://cdn.shopify.com/videos/c/o/v/43130fe24c984dbd952ee8dc2dccb9b7.mp4
productCreate mutation returns:  
"message": "Invalid video url=https://cdn.shopify.com/videos/c/o/v/43130fe24c984dbd952ee8dc2dccb9b7.mp4"