Solved

Add to cart button keeps loading forever in some products

alemsbs
Visitor
1 0 0

Hello, 

 

I'm having some issues with two of our products. When you click the add to cart button it keeps loading forever.

 

https://cpvideo.store/collections/cp-video-packages/products/5-video-package-2

https://cpvideo.store/collections/cp-video-products/products/video-marketing-program-vmp

 

But there are some other products in our store that works perfectly fine, so it's just this two. 

 

Can you help me? 

Accepted Solution (1)

LitExtension
Shopify Partner
4860 1002 1145

This is an accepted solution.

Hi @alemsbs,

I have checked and all your products are faulty when add to cart. 

When add to cart there was a JS error:

Screenshot_13.png

it's related to the 3rd party code you added to the theme( DynamicFeaturedCollection ). I recommend contacting them for support because no one will be able to test and debug this better than them.

Hope it helps!

LitExtension - Shopping Cart Migration Expert
Check out our Shopify migration app to migrate your online store to Shopify

View solution in original post

Reply 1 (1)

LitExtension
Shopify Partner
4860 1002 1145

This is an accepted solution.

Hi @alemsbs,

I have checked and all your products are faulty when add to cart. 

When add to cart there was a JS error:

Screenshot_13.png

it's related to the 3rd party code you added to the theme( DynamicFeaturedCollection ). I recommend contacting them for support because no one will be able to test and debug this better than them.

Hope it helps!

LitExtension - Shopping Cart Migration Expert
Check out our Shopify migration app to migrate your online store to Shopify