adding a statement or message to shipping portion of checkout process

[markacrowder]

Good morning everyone!

I am looking to edit the shipping part of the checkout process so that I can notify my customers that the Media Mail option will likely have significant delays, and that Priority Mail is their best option, as I am getting complaints about current USPS delays. I see how you can edit fundamental choices, but I really just want to insert a courtesy message there for some guidance. I'm comfortable editing code but need to figure out where and what to put in there.

I've attached a screenshot of the checkout process where I'd like to put the message. (I've scribbled out the contact info)

[Ash]

Hey, @markacrowder!

Ash here from the Shopify team. 

I'm glad to help out with this question! While generally the checkout is not something we can edit on shops, we're able to adjust the wording on themes using the language editor. This includes adding notices to certain areas, such as the shipping step of the checkout! Here's a document in our Help Center which goes over how to access and use the language editor. 

Once inside the language editor for your theme, the shipping notice can be added in the "Checkout & system" tab furthest to the right. However, you can also simply search in the "Search translations" for the area you want to edit. For this specific case, search for "Shipping method notice". Here's a screenshot to show what this will look like when you track the section down:

Once you add in your notice and save the page, you should then see it live on the shipping step of your checkout. I hope this helps achieve what you're looking for, and feel free to reply back here if you need any further assistance adding in your shipping method notice. 

[Matilda1]

@markacrowder How did you get the "2 to 8 bussiness days" and "2 business days" messages under the shipping method names? 

[eallen]

Hey Ash,

We are using the Debut theme on our shop and this option doesn't look like it's in the languages tab. Is there another way to edit this within the theme we are using? Thanks!

 

[Olivia]

Hey, @eallen.

Thank you for your question. I am chiming in on behalf of my colleague, and hoping to replicate this issue on my end.

I haven't been able to thus far, so can you please clarify which version of Debut you are using? This is typically found in Theme Settings under Admin > Online Store > Themes > Customize Theme.

I look forward to your reply,

[Ninahxy]

It works!!!!

[Olivia]

Hi, @Ninahxy!

Thank you so much for taking the time to write to us and confirm this solution currently works for you. I trust other users will also find this helpful.

Warm regards,

[Oniguili]

Hi Team,

I am working on a similar notice, but have been informed that the notice is only showing up on Chrome and Edge. It is not showing up on FF or Safari. How can I troubleshoot this issue?

Thanks!

[trufflenpop]

I am having the same issue! My shipping notice shows up on other browsers but not safari! 

[Yitsen]

Hi all,

Same here, I am having the same issue. Shipping notice shows up on only safari but not other browsers: not on Chrome nor Edge.

Is it about the versions of browsers?
Any respond would be appreciated.

[Oniguili]

When I applied a title to the shipping notice, it started to appear across the board. If you try that, it may help.

[Olivia]

Hello to all the users joining our thread,

I was happy to conduct some tests in regards to this issue, but I was unable to replicate the error being described here.

With that being said, if you are impacted by this issue and cannot see your shipping messages appear in other browsers can you please clarify the following:

• Is this issue occurring on a Shopify-developed theme? 
• If yes, which theme and version are you using?
• Does this happen across all versions of the browser you are experiencing the issue on?
• Do you experience this on your mobile site, along with the desktop?
• Has adding a title helped amend the issue, as suggested by the last post in this thread?
  
  

Please let me know and I would be happy to offer further individualized assistance.

Warm regards,

[ambrass]

Hi Ash - this works great in the Shopify checkout, but not for Shop Pay checkout - any hints on how to get this message to display when a  customer is using Shop Pay as well?

[Olivia]

Thanks for reaching out with your question, @ambrass.

Since Shop Pay accelerates the checkout and pre-selects shipping options, this may not be the best fit. With that being said, I may recommend a shipping banner to your website homepage, or either as a Terms & Conditions check box on your cart.

Let me know what you think and I'd be glad to discuss solutions.

Warm regards,