Discuss and resolve questions on Liquid, JavaScript, themes, sales channels, and site speed enhancements.
Hi All,
We have a night experience with the Avada SEO app, and their support, and need to remove it. The app severely damaged our SEO rankings (like dropping 20+ positions or disappearing all together) when we installed it. The Avada support people were zero help resolving the problems and with help uninstalling the app. We have heard multiple horror stories about pieces of code being left behind after the uninstalling the app and creating even more problems. We want to get the app removed asap, but are concerned about the damaging our site rankings even more.
Any guidance or advice would be greatly appreciated.
Hello @NVV ,
Our support team at Avada has been assisting you in troubleshooting the issue you've been experiencing. After thorough investigation, we have determined that our app is not the cause of your ranking drop.
Despite providing you with detailed explanations about everything and even help you with direct check on GSC, we have not received confirmation from you. Our app is utilized by hundreds of merchants, all of whom have seen positive SEO results.
Prior to this, you made changes to your many URL and robot.txt file without researching beforehand and knowledge about it. I want to emphasize that our support team is available 24/7 to address any customer concerns, and we welcome any questions you may have. Additionally, we have comprehensive guides and a help desk available, which you may not have explored.
Furthermore, we have followed up with you via email regarding the removal of the app code, but we have not received a response.
Best regards,
Daisy Vo
Hello Daisy,
This is not the forum to defend your company and products issues and lack of support. It is for technical Q&A. All of our claims are fully documented and Shopify has verified the Avada app was the root cause. Your company had plenty of time and opportunities to resolve the issues we have brought to your attention. Additionally, we are not the first company that has had issues with your company and products.
This forum is to discuss and resolve technical issues. You should consider using it appropriately.
Not Very Vanilla
Hi @NVV ,
I'm here to assist you with your concern. Could you please share the message from Shopify? If they have identified us as the cause of the issue, we will investigate and provide a solution.
Thank you,
Daisy Vo
Hello Daisy,
We have already provided your company with multiple reports to verify that your app as the cause of the problems. The fact that you and representatives from your company keep sidestepping accountability and shifting the blame is disturbing. The statements you made in response to our request for help on this forum are blatant lies. Again, it is all documented. We are not the only company that has had its website SEO severely damaged by your company's app. Just look at the recent complaints about your app on the Shopify App store. The 4.9-star rating on the Shopify App store is bogus and needs to be corrected to reflect the true capabilities of your app and support team.
Did you get this resolved? Im trying to remove it as well. After uninstalling it, there's tons of js code still all over the place. My ranking dropped 50% as well
Hi @u3dme71 ,
We're always ready to help customers remove code if needed.
Please contact us via live chat so we can assist you with this.
Best regards,
Daisy
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