All sale items reverted back to old price.

frankiemcleod
Shopify Partner
3 0 1

Hi there! 

 

Today, all our products on "sale" reverted back to the original price.   My team and I didn't do this.  We had set a sale and compare price over a week ago.

Additionally, product names have changed back to how we entered them in our system but we had changed this view on the website. 

 

We are very stuck and need help urgently please!

Replies 5 (5)

Jason
Shopify Expert
11185 224 2281

Things don't change without something triggering it, so there are a few things to be looking at. If it was a single item that had changed I'd think a staff member was part of that. Since it's not a single item, and you're suggesting content has also reverted it makes me assume you've got some product management app, an ERP, third party POS connector - or something - in place. Do you have something that syncs data from another system?

 

That's what I would look into first, along with any app you have installed that can modify products.

★ I jump on these forums in my free time to help and share some insights. Not looking to be hired, and not looking for work. http://freakdesign.com.au ★
frankiemcleod
Shopify Partner
3 0 1

Hi Jason! 

 

Thank you for replying to me. 
No we don't have a third party in place. 
Many product descriptions have also been taken out of the website and names have changed... it's very bizzare! 
A staff member hasn't done it either. We are trying to manually change it all back, but again a few things keep changing. 

 

Thank you for your help, 

 

Frankie 

Stacy_Zhuk
Shopify Partner
383 20 55

Hello @frankiemcleod,

 

There is already a good answer in this thread - do you use any 3rd party solutions to manage product information and prices?

 

Regards,
Anastasia

Co-founder at Whidegroup, e-commerce development company from Ukraine
- 10+ years of experience with SMBs
- Deep expertise in custom development & optimization
E-mail: anastasia@whidegroup.com
frankiemcleod
Shopify Partner
3 0 1

Hi Anastasia, 

 

No we don't have any third party involvement.

It's really weird.. and not tot mention stressful!

 

Thank you, 

Frankie

Stacy_Zhuk
Shopify Partner
383 20 55

Hello @frankiemcleod,

 

So the last option is that there was set a limit (final date) for sale prices. This can explain prices, but not the product names. No other ideas.

 

Regards,
Anastasia 

Co-founder at Whidegroup, e-commerce development company from Ukraine
- 10+ years of experience with SMBs
- Deep expertise in custom development & optimization
E-mail: anastasia@whidegroup.com