Are you also noticing a significant drop in sessions?

[Cikato]

Hello!

Is anybody else experiencing this?

[Mac · Accepted solution]

Hi, @Cikato!

Thanks for reaching out in our Community forums and for sharing your concern, I’d be happy to help.

It looks like you noticed a drastic decrease in online store sessions. Are you able to confirm whether order volume and other traffic methods were affected?

This will help potentially narrow down the issue as there are likely many factors involved. A more common cause is due to Third party theme code modifications. Before we proceed with troubleshooting, are you able to confirm that there were no app or theme changes made at the time of the traffic drop?

I'm looking forward to hearing from you soon! 

[Cikato]

You are right, Google analytics works fine

[Mac]

Hi again, @Cikato!

Thank you very much for confirming that. 

If you have any questions, we’d be happy to continue assisting you through live chat, email, or callback. Please visit our Help Center and log in to your account to create a support request so that our team can take a closer look. 

All the best! 

[Cikato]

No, I updateted the theme at 17 09 22, noting else 

[Mac]

Hi again, @Cikato!

Thanks for following up.

I understand that you haven't made any changes to your theme aside from updating it. Are you able to confirm if you made any changes to your marketing campaigns or to your store in general? Like changing your domain, removing your products, etc. The more information we have, the better. You can share this thread with an advisor via the Help Center and they should be able to escalate your matter as well.

Feel free to follow up with any questions. 

[Cikato]

Hello
No none of the above

[Mac]

Hey, @Cikato!

Thanks for your response.

Since we have ruled out the most common contributors to this issue, it's best to share this information with our team over in the Help Center so that we can take a closer look into your analytics.

Once you do, feel free to provide any updates via this thread. 

Best, 

[VARTECH]

Yes, Even we are facing the same issue now. 80% Decrease in sessions. 
Shopify support hasn't given a solution yet. 

[Ollie]

Hey @VARTECH.

Thanks for reaching out and bringing this to our attention. 

If your Shopify analytics are not accurately displayed on your admin dashboard, I would suggest clearing the cache from your browser to see if that does the trick. If the issues persists, you can attempt this action on a separate browser. For example, if you are using Safari - try this on Google Chrome. 

In the case that the analytics are still not accurately displaying, you will need to get in touch with our live support by navigating to the Help Center. Once you arrive on the Help Center, you will need to let the virtual assistant be aware that you would like to Speak with support and you will be connected accordingly. 

Let us know if you have any questions.