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Are you also noticing a significant drop in sessions?

Cikato
New Member
4 0 0

Hello!

Is anybody else experiencing this?

Screenshot 2022-09-28 132739.png

Accepted Solution (1)

Mac
Shopify Staff
1672 169 269

This is an accepted solution.

Hi, @Cikato!

Thanks for reaching out in our Community forums and for sharing your concern, I’d be happy to help.

 

It looks like you noticed a drastic decrease in online store sessions. Are you able to confirm whether order volume and other traffic methods were affected?

 

This will help potentially narrow down the issue as there are likely many factors involved. A more common cause is due to Third party theme code modifications. Before we proceed with troubleshooting, are you able to confirm that there were no app or theme changes made at the time of the traffic drop?

I'm looking forward to hearing from you soon! 

Mac | Social Care @ Shopify 
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Replies 9 (9)

Mac
Shopify Staff
1672 169 269

This is an accepted solution.

Hi, @Cikato!

Thanks for reaching out in our Community forums and for sharing your concern, I’d be happy to help.

 

It looks like you noticed a drastic decrease in online store sessions. Are you able to confirm whether order volume and other traffic methods were affected?

 

This will help potentially narrow down the issue as there are likely many factors involved. A more common cause is due to Third party theme code modifications. Before we proceed with troubleshooting, are you able to confirm that there were no app or theme changes made at the time of the traffic drop?

I'm looking forward to hearing from you soon! 

Mac | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

Cikato
New Member
4 0 0
You are right, Google analytics works fine
Mac
Shopify Staff
1672 169 269

Hi again, @Cikato!

Thank you very much for confirming that. 

 

If you have any questions, we’d be happy to continue assisting you through live chat, email, or callback. Please visit our Help Center and log in to your account to create a support request so that our team can take a closer look. 

 

All the best! 

Mac | Social Care @ Shopify 
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Cikato
New Member
4 0 0

No, I updateted the theme at 17 09 22, noting else 

Mac
Shopify Staff
1672 169 269

Hi again, @Cikato!

Thanks for following up.

 

I understand that you haven't made any changes to your theme aside from updating it. Are you able to confirm if you made any changes to your marketing campaigns or to your store in general? Like changing your domain, removing your products, etc. The more information we have, the better. You can share this thread with an advisor via the Help Center and they should be able to escalate your matter as well.

 

Feel free to follow up with any questions. 

Mac | Social Care @ Shopify 
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Cikato
New Member
4 0 0
Hello
No none of the above
Mac
Shopify Staff
1672 169 269

Hey, @Cikato!

Thanks for your response.

 

Since we have ruled out the most common contributors to this issue, it's best to share this information with our team over in the Help Center so that we can take a closer look into your analytics.

 

Once you do, feel free to provide any updates via this thread. 

 

Best, 

Mac | Social Care @ Shopify 
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VARTECH
Visitor
1 0 0

Yes, Even we are facing the same issue now. 80% Decrease in sessions. 
Shopify support hasn't given a solution yet. 

Ollie
Shopify Staff
2387 454 401

Hey @VARTECH.

 

Thanks for reaching out and bringing this to our attention. 

 

If your Shopify analytics are not accurately displayed on your admin dashboard, I would suggest clearing the cache from your browser to see if that does the trick. If the issues persists, you can attempt this action on a separate browser. For example, if you are using Safari - try this on Google Chrome. 

 

In the case that the analytics are still not accurately displaying, you will need to get in touch with our live support by navigating to the Help Center. Once you arrive on the Help Center, you will need to let the virtual assistant be aware that you would like to Speak with support and you will be connected accordingly. 

 

Let us know if you have any questions. 

Ollie | Social Care @ Shopify 
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