Billing Issue no customer service?

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I’m being charged twice a month and I am unable to speak to someone about the issue. I have two different Shopify bills from two different accounts for one Shopify website.

Reply 1 (1)
Shopify Staff (Retired)
Shopify Staff (Retired)
1122 76 169

Hi there, @AndrecGlenn


Welcome to the Community! Definitely a great place to gather some input regarding anything about the platform!


With regards to any billing issues, we always refer you to our live support team. Here is a direct link for you to reach them. Once they verify your credentials, they can open up back end information and look deeper into your billing inquiry and provide a resolution moving forward. 


I have also attached this help document that walks you through inspecting your Shopify bill in detail so you can familiarize yourself with these charges.

To learn more visit the Shopify Help Center or the Community Blog.