Billing Issue no customer service?

[AndrecGlenn]

I’m being charged twice a month and I am unable to speak to someone about the issue. I have two different Shopify bills from two different accounts for one Shopify website.

[Daniel]

Hi there, @AndrecGlenn! 

Welcome to the Community! Definitely a great place to gather some input regarding anything about the platform!

With regards to any billing issues, we always refer you to our live support team. Here is a direct link for you to reach them. Once they verify your credentials, they can open up back end information and look deeper into your billing inquiry and provide a resolution moving forward. 

I have also attached this help document that walks you through inspecting your Shopify bill in detail so you can familiarize yourself with these charges.