Blank Log in Screen

[olaf617]

Hello,

I am trying to log in to my Shopify account on my iMac and no matter which of the three browsers I uses, I cannot.

I can get to the main Shopify screen and when I click "Log IN" in the upper right, it takes me to a blank screen and then does nothing.  The page is loaded fully, but there is nothing at all there-just all white.

I am not sure what to do next.

Thank you,

Dave

[Tira]

Hi, @olaf617.

Tira here, from Shopify Support. 

I would love to help you out here with logging into your store. What browsers have you tried using and what are the versions of these browsers?

Could you attach a screenshot of the blank screen that you see on your browser so that I can take a further look?

[olaf617]

Hi, Tira,

Thanks for your help!

I am running Mojave on a 2017 iMac.  I am using Firefox, Safari, and Opera on this Mac and get the blank screen.

On my 2017 MacBook Air running High Sierra, the same thing happens with the three browsers, except that there is an error message with Opera.  I am attaching a screenshot of that as well as a screenshot of a blank page.

I thought it might be caused by my various privacy extensions, but I have no such extensions on Opera.  I thought it might be due to the VPN I use, but on my MacBook 2013 running Mojave and the VPN (as well as all the browser extensions), I am able access my Shopify page without an issue on Safari and Firefox.  

Thanks!

Olaf

[Akshay_V]

@olaf617 

Hi Please, can you send your store url? So I can test it from my end.

[olaf617]

Hi, Ashkay,

It is www.CoxRetros.com.

Thanks!

Dave

[olaf617]

Also, I am getting poorly formatted pages on Shopify sometimes, like this:

[Akshay_V]

@olaf617 

I have tested it on my device with three different browsers and it is working fine. So please once clear browser cache and try it.

[olaf617]

Hi, Akshay,

I just cleared the cache and the cookies but I am still getting that blank page.  And that help screen is still formatted wrong...

Thanks!

[Akshay_V]

@olaf617 

Hi, can you send a message on Skype? So I can check by sharing your screen.

Skype ID:
akshayvaghasiya84@gmail.com
OR
live:akshayvaghasiya84

[scandimoto]

I have the same problem, did you find a solution?