Re: Blank White Screen in Shopify Admin Panel

Blank White Screen in Shopify Admin Panel

UniOne
Visitor
1 0 12

 

Hello Shopify Community,

I’m encountering an issue with my Shopify store where the admin panel appears as a completely blank white screen. I’ve tried the following troubleshooting steps, but the issue persists:

  1. Cleared browser cache and cookies.
  2. Tried accessing the admin panel from different browsers and devices.
  3. Disabled browser extensions and ad blockers.
  4. Accessed the admin panel in incognito/private mode.
  5. Checked Shopify’s status page for any ongoing issues (none reported).
  6. Reviewed the developer console for errors (no clear indication).

Despite these efforts, I’m unable to access any part of the admin panel, which is affecting my ability to manage my store. Has anyone else experienced this problem, or does anyone have suggestions for resolving it?

Any help or advice would be greatly appreciated. Thank you! Check the screenshot for your reference

Replies 38 (38)

Jolsty
Shopify Partner
5 0 2

Same here

The console errors might show there's some issue with integrity checks that doesn't allow the client to load.

 

Failed to find a valid digest in the 'integrity' attribute for resource 'https://cdn.shopify.com/shopifycloud/web/assets/v1/vite/client/en/router-CbhSmhB1OSJu.js' with computed SHA-256 integrity 'oARX86GJ1EjeXKXHIetmSdFtV/CLifrgAlLk4RJR+Vk='. The resource has been blocked.

 

amjad-ali-afrid
Shopify Partner
3 0 1

facing the same problem

 

Alittlelife
Visitor
1 0 1

also having the same issue, I can access via the app but cannot access via any browser.

Ikuflux
Visitor
1 0 1

Same

Monsoon
Visitor
2 0 2

Same here …

Katherinej
Tourist
5 0 24

Yep me too! Can someone from Admin please update asap?

akshay_joseph
Shopify Partner
10 3 18

Same here

akshay_joseph
Shopify Partner
10 3 18

Working now

vincenz
Shopify Partner
16 0 6

Same, here in new zealand

Strapcode_JY
Tourist
4 0 1

Seems an error on the payment gateway ikey

joeturas
Tourist
4 0 3

i think it is shopify's problems

vincenz
Shopify Partner
16 0 6

OK, this could be a chrome issue because I managed to get in using Safari...

SvanUggelen
Shopify Partner
1 0 3

Doubt it's a chrome issue, my Zen browser (based on Firefox) has the same issue

CL_2018
Tourist
3 0 1

I just tried it on Firefox and having the same issue.

Monsoon
Visitor
2 0 2

Thank you, yes it seemed like that was the issue. I tested it on two different browsers, but they were Edge and Chrome (They both use the same engine, so they’re essentially the same browser).

noaccess
Visitor
2 0 1

i guess its not just me then lol

SHome
Tourist
20 0 2

Same here

Dogtrainer84
Visitor
1 0 1

Same issue here. I can access the admin through the shopify app but not on my desktop through google chrome. Cleared out all cache and cookies as well as flushed DNS but still getting blank page an uncaught promise error. I think Chrome updated for me last night as well, I'm wondering if something happened with that. 

MegaPouet
Tourist
3 0 3

Was working 1 hour ago with Chrome and then ... nothing

MegaPouet
Tourist
3 0 3

same here. Chrome / Firefox. Both normal & incognito with cache clear. 

> Don't work

SHome
Tourist
20 0 2

Just loaded again now

RJHartley
Visitor
1 0 2

Same across all different browsers i have tried - need an update as its weekend catch up and monday reports

MegaPouet
Tourist
3 0 3

Confirm. It's back 🙂

CL_2018
Tourist
3 0 1

I'm having the same issues, I have done the following, but unable to log in.

  1. Cleared browser cache and cookies.
  2. I tried accessing the admin panel from different browsers and devices.

UltimaP
Visitor
1 0 1

Yep, the same here.
I cleaned the cache many times, then tried different browsers ..

ps: admin panel is back.

CL_2018
Tourist
3 0 1

noaccess
Visitor
2 0 1

WORKING NOW!!

shopbuilder128
New Member
5 0 7

Do you know what fixed it for you?

rohit720
Shopify Partner
11 1 5

Same here

ArashiRyusei
Visitor
2 0 3

Same problem 😞 

shopbuilder128
New Member
5 0 7

I just setup my account and face the same issue.  When I login, I see a quick flash and the admin page is a blank white screen.  I tried all the suggested options and nothing help.  The help centers' chatbot keep asking me to the try the same thing and does not offer to direct to a real person to talk to.  I am curious to see how this can be fix.  I am stuck and unable to create a new store at this point.

Nuculture
Visitor
1 0 2

Facing this problem right now , have tried 3 borrowers , clearing data, different computers, nothing seems to be working. 

 

shopbuilder128
New Member
5 0 7

It failed for me in Chrome, Safari, and even my iphone.

cmpdservices
Visitor
3 0 2

Same here, tried different browsers, different devices, flushed DNS, cleared cache, with VPN on and off. Nothing seems to work. Anyone from Shopify support team reading this thread?

danielng97
Visitor
1 0 1

same here, tried many browsers but nothing seems to work. It's still showing white page in admin panel...

shopbuilder128
New Member
5 0 7

I used Chrome Developer Tools and check for errors.  Below is what error is reporting.  Can someone from Shopify review this? 

 

 

==================================================

Unchecked runtime.lastError: The message port closed before a response was received.Understand this errorAI

 

The Problem:

"Unchecked runtime.lastError: The message port closed before a response was received" means that your browser extension or web application is trying to communicate with a background script or another part of itself using a message port, but the connection was lost before a response could be sent back.

Possible Causes:

  • Long-Running Operations: If your background script is performing a lengthy operation (e.g., a network request, complex calculation) and the message port closes before it finishes, you'll get this error. The tab or window that initiated the request might have been closed or refreshed, causing the port to close prematurely.
  • Extension/Script Unloading: If the background script or the content script that's trying to communicate is unloaded or disabled, the message port will close, leading to this error.
  • Browser Crashes/Reloads: If the browser crashes or reloads, it will terminate all active message ports, resulting in this error.
  • Incorrect Message Handling: If you're not properly handling messages and responses in your extension's code, it can lead to the port closing before a response is sent.

Debugging Steps:

  • Identify the Code: Find the part of your extension's code where you're using chrome.runtime.sendMessage or similar functions to send messages.
  • Check for Timeouts: Ensure that you're handling potential timeouts when sending messages. You can use setTimeout to set a limit on how long you wait for a response. If the response doesn't arrive within the timeout, you can handle the error gracefully.
  • Error Handling: Implement proper error handling for chrome.runtime.onMessage listeners. Check if the port is still open before sending a response.
  • Logging: Add console logs to track the flow of messages and responses. This can help you pinpoint where the communication is breaking down.
  • Simplify: If possible, try simplifying your communication logic to isolate the problem.

.

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==================================================

 

wasc22
Visitor
3 0 0

Currently having the same issue!!!!! Has anyone found the solution?

caps_lok
Visitor
1 0 1

I'm having the same issue. No success on chrome and firefox.