Blank White Screen in Shopify Admin Panel

[UniOne]

Hello Shopify Community,

I’m encountering an issue with my Shopify store where the admin panel appears as a completely blank white screen. I’ve tried the following troubleshooting steps, but the issue persists:

1. Cleared browser cache and cookies.
2. Tried accessing the admin panel from different browsers and devices.
3. Disabled browser extensions and ad blockers.
4. Accessed the admin panel in incognito/private mode.
5. Checked Shopify’s status page for any ongoing issues (none reported).
6. Reviewed the developer console for errors (no clear indication).

Despite these efforts, I’m unable to access any part of the admin panel, which is affecting my ability to manage my store. Has anyone else experienced this problem, or does anyone have suggestions for resolving it?

Any help or advice would be greatly appreciated. Thank you! Check the screenshot for your reference

[Jolsty]

Same here

The console errors might show there's some issue with integrity checks that doesn't allow the client to load.

Failed to find a valid digest in the 'integrity' attribute for resource 'https://cdn.shopify.com/shopifycloud/web/assets/v1/vite/client/en/router-CbhSmhB1OSJu.js' with computed SHA-256 integrity 'oARX86GJ1EjeXKXHIetmSdFtV/CLifrgAlLk4RJR+Vk='. The resource has been blocked.

[amjad-ali-afrid]

facing the same problem

[Alittlelife]

also having the same issue, I can access via the app but cannot access via any browser.

[Ikuflux]

Same

[Monsoon]

Same here …

[Katherinej]

Yep me too! Can someone from Admin please update asap?

[akshay_joseph]

Same here

[akshay_joseph]

Working now

[vincenz]

Same, here in new zealand

[Strapcode_JY]

Seems an error on the payment gateway ikey

[joeturas]

i think it is shopify's problems

[vincenz]

OK, this could be a chrome issue because I managed to get in using Safari...

[SvanUggelen]

Doubt it's a chrome issue, my Zen browser (based on Firefox) has the same issue

[CL_2018]

I just tried it on Firefox and having the same issue.

[Monsoon]

Thank you, yes it seemed like that was the issue. I tested it on two different browsers, but they were Edge and Chrome (They both use the same engine, so they’re essentially the same browser).

[noaccess]

i guess its not just me then lol

[SHome]

Same here

[Dogtrainer84]

Same issue here. I can access the admin through the shopify app but not on my desktop through google chrome. Cleared out all cache and cookies as well as flushed DNS but still getting blank page an uncaught promise error. I think Chrome updated for me last night as well, I'm wondering if something happened with that. 

[MegaPouet]

Was working 1 hour ago with Chrome and then ... nothing

[MegaPouet]

same here. Chrome / Firefox. Both normal & incognito with cache clear. 

> Don't work

[SHome]

Just loaded again now

[RJHartley]

Same across all different browsers i have tried - need an update as its weekend catch up and monday reports

[MegaPouet]

Confirm. It's back 🙂

[CL_2018]

I'm having the same issues, I have done the following, but unable to log in.

1. Cleared browser cache and cookies.
2. I tried accessing the admin panel from different browsers and devices.

[UltimaP]

Yep, the same here.
I cleaned the cache many times, then tried different browsers ..

ps: admin panel is back.

[CL_2018]

https://www.shopifystatus.com/

Panel is Back

[noaccess]

WORKING NOW!!

[shopbuilder128]

Do you know what fixed it for you?

[rohit720]

Same here

[ArashiRyusei]

Same problem 😞 

[shopbuilder128]

I just setup my account and face the same issue.  When I login, I see a quick flash and the admin page is a blank white screen.  I tried all the suggested options and nothing help.  The help centers' chatbot keep asking me to the try the same thing and does not offer to direct to a real person to talk to.  I am curious to see how this can be fix.  I am stuck and unable to create a new store at this point.

[Nuculture]

Facing this problem right now , have tried 3 borrowers , clearing data, different computers, nothing seems to be working. 

[shopbuilder128]

It failed for me in Chrome, Safari, and even my iphone.

[cmpdservices]

Same here, tried different browsers, different devices, flushed DNS, cleared cache, with VPN on and off. Nothing seems to work. Anyone from Shopify support team reading this thread?

[danielng97]

same here, tried many browsers but nothing seems to work. It's still showing white page in admin panel...

[shopbuilder128]

I used Chrome Developer Tools and check for errors.  Below is what error is reporting.  Can someone from Shopify review this? 

==================================================

Unchecked runtime.lastError: The message port closed before a response was received.Understand this errorAI

The Problem:

"Unchecked runtime.lastError: The message port closed before a response was received" means that your browser extension or web application is trying to communicate with a background script or another part of itself using a message port, but the connection was lost before a response could be sent back.

Possible Causes:

• Long-Running Operations: If your background script is performing a lengthy operation (e.g., a network request, complex calculation) and the message port closes before it finishes, you'll get this error. The tab or window that initiated the request might have been closed or refreshed, causing the port to close prematurely.
• Extension/Script Unloading: If the background script or the content script that's trying to communicate is unloaded or disabled, the message port will close, leading to this error.
• Browser Crashes/Reloads: If the browser crashes or reloads, it will terminate all active message ports, resulting in this error.
• Incorrect Message Handling: If you're not properly handling messages and responses in your extension's code, it can lead to the port closing before a response is sent.

Debugging Steps:

• Identify the Code: Find the part of your extension's code where you're using chrome.runtime.sendMessage or similar functions to send messages.
• Check for Timeouts: Ensure that you're handling potential timeouts when sending messages. You can use setTimeout to set a limit on how long you wait for a response. If the response doesn't arrive within the timeout, you can handle the error gracefully.
• Error Handling: Implement proper error handling for chrome.runtime.onMessage listeners. Check if the port is still open before sending a response.
• Logging: Add console logs to track the flow of messages and responses. This can help you pinpoint where the communication is breaking down.
• Simplify: If possible, try simplifying your communication logic to isolate the problem.

.

.

.

==================================================

[wasc22]

Currently having the same issue!!!!! Has anyone found the solution?

[caps_lok]

I'm having the same issue. No success on chrome and firefox.

[shopbuilder128]

OMG, I finally figured out how to get pass the blank screen.  For everyone, here is what I did to get this fix.

From the login which normally take you to the admin.shopify.com.  Don't skip the account setup where on setting up the Two-Steps Authentication.  If you do this, it will direct you to account setting instead.  Here are the step-by-step

1. Clear all your browser cache and cookies.  (If you don't know how, google this)
2. Go to https://www.shopify.com
3. Log in
4. When prompt to setup "TWO-STEP AUTHENTICATION" - Do not skip!!!! 
5. This will take you to https://accounts.shopify.com/ - This is the account setup instead of the Admin Panel.  I think the issue is the account is not done setting up and by logging in, Shopify direct user to Admin Panel which the account is not ready yet, hence the blank screen.
6. Complete the two-step authentication setup from Shopify instruction.
7. Go to "General" from the left navigation panel
8. Go to Stores section to and click on "view all stores"
9. This will allow you to setup your new Shopify Store
10. Once you completed the setup, the next time you login will take you to the admin.shopify.com which is now associated to your new Shopify Store instead of the blank screen.

[mattlohkamp]

on a brand new just-registered account -

I don't get a prompt to setup two step auth - I just get a blank screen as soon as I login.

I can actually get to this url directly - accounts.shopify.com - but there are no options for 2FA.

[shopbuilder128]

If you click on "Your store", does that take you to blank page? or some store setup? 

[mattlohkamp]

oh **bleep**, I haven't thought about this for a week - I just tried logging in again, and it worked perfectly this time, no problem whatsoever. wtf.

[Ikuflux]

My blank page was fixed by reseting users permission again. Go to Setting/Users and permissions/ Staff then delete the staff who has the blank trouble and add the staff again. Once the staff accepts  the invite, the issue was solved.

[PalPix]

I cannot see the admin page or dashboard to proceed with fixing. it's just a blank page.

[MenopauseMentor]

Same problem here UK