Bought a theme, but it's still seen as a trial.

HansNiskatuki
New Member
1 0 0

An issue came after buying a theme. The transfer was completed and 150 usd cost is seen in recent bills. However, the theme still seems to be in trial. Tried refreshing many times, logged out and back in - no help. So what to do?

Reply 1 (1)
Ollie
Shopify Staff
431 48 74

Hey @HansNiskatuki.

Thanks for reaching out.

I appreciate the context that you have shared, did you make this theme purchase from Shopify's Theme Store? Or, did you make the purchase to the theme on another site? In any case, it would be best to have an Advisor take a closer look into the billing of the store as they would be in a better position to assist you. You can reach out to our support by logging into your store through our Contact Us page, this will allow us to securely verify you as the store owner before discussing the theme with a Support Advisor.

Let me know if you have any questions.

Ollie | Social Care @ Shopify 
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