Brand Logo / Favicon does not show up on add to home screen shortcut

Brand Logo / Favicon does not show up on add to home screen shortcut

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I do not want to build an app for my brand.


Alternatively, I want my customers to bookmark my website through "Add to homescreen" as a shortcut on iPhones. 

Generally, with other websites, doing the same process, it would show up with their logo like the image below:

WeChat Image_20220926151347.jpg

However, when I tested it myself, my logo or the favicon does not appear as an icon on my iphone's homescreen like it should.

WeChat Image_20220926143310.jpg

The icon showing for my website is the webpage as the icon.


How can i solve this?

I have already added my logo as favicon in theme settings and brand logo in brand settings.



Replies 5 (5)

2860 684 745

Hi @llineinc,

Please send your site and if your site is password protected, please send me the password. I will check it.

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1 0 0

Hi there. Im also sitting with the same problem. It doesnt add my Logo to the home screen shortcut only a letter C as my website name starts with C


my website is

2 0 0

Hi I am in the same situation Juan JB. Please help!

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Hi Lit commerce!


I’m in the same situation as the people in this thread.

my website is need help! Thank you! 

Shopify Partner
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i have the same issue. Did you find a solution for your problem? Thank,