Brooklyn Theme enter using password not working

Brooklyn Theme enter using password not working

jshylcprz
Tourist
9 0 1

So I go to my store's password page

 

One top right it says "enter using password".

 

I click on that, and nothing happens. There is no where to enter my password.

 

The address bar changes from /password to /password#LoginModal.

 

my website is thefibo.com

Replies 3 (3)

Summer
Shopify Staff
1375 322 237

Hey, @jshylcprz!

 

I had a look at your website and saw you've disabled the password-protected page. Are you still encountering the issue you've explained in this post? If you are, we can access your account and take a close look at your theme since you're using Brooklyn, which is a Shopify theme. We’re not able to provide account-specific support via the Shopify Community at this time, however, we’d be happy to continue assisting you through live chat, email, or callback. Please visit https://bit.ly/3cJkx8V and log in to your account to create a support request.

 

After visiting the link and logging in, you'll be prompted to select the topic of your concern so we can connect you to the right articles and support team. Once you do, you'll be able to find the options for support below the help docs that are presented to you.

 

While you can continue using the Brooklyn theme and the rest of our vintage themes, have you considered using one of our Online 2.0 themes? If you haven't heard of Online 2.0, it's a new theme architecture that we released in July 2021. Online Store 2.0 themes come with new advanced features, such as sections on every page, collection filtering, and enhanced app support, so they give you more flexibility when designing your store. If you wish to learn more, you can read about the features on this page. Feel free to check out our Online Store 2.0 themes on the theme store!

Summer | Social Care @ Shopify 
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jshylcprz
Tourist
9 0 1

Thank you for your response. Yes, I'm still having issues with my password page. If you can take a look at my account that would be great! I can't enable the password page for now since I need my site to be open and running at the moment.

Summer
Shopify Staff
1375 322 237

My pleasure, @jshylcprz!

 

We'd definitely love to take a look at your theme. As mentioned in my previous reply, please create a support ticket by visiting https://bit.ly/3cJkx8V so we can access your account. Our support team will help you further. Thanks!

Summer | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog