Browser redirect virus

Solved
James_J
Tourist
12 0 2

Hello. My website seems like have a redirect virus. It redirects website on mobile for once and then it's okay after that. Any idea to solve this?

Accepted Solution (1)

Accepted Solutions
diego_ezfy
Shopify Partner
2302 413 542

This is an accepted solution.

@James_J 

The correct terminology would be bug, since there are no viruses on websites. 

Without seeing your website we can't diagnose the potential cause of what you are experiencing, but the vast majority of cases like this happen because of custom code added that was added to your theme or an app that you have installed and, either intentionally or unintentionally, has this functionality enabled.

Kind regards,

Diego

◦ Slideshow images cutting off? Try the Slideshow (PRO) section. No apps required. | Replace apps with copy/paste code snippets & save money. Examples here.

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Replies 4 (4)
diego_ezfy
Shopify Partner
2302 413 542

This is an accepted solution.

@James_J 

The correct terminology would be bug, since there are no viruses on websites. 

Without seeing your website we can't diagnose the potential cause of what you are experiencing, but the vast majority of cases like this happen because of custom code added that was added to your theme or an app that you have installed and, either intentionally or unintentionally, has this functionality enabled.

Kind regards,

Diego

◦ Slideshow images cutting off? Try the Slideshow (PRO) section. No apps required. | Replace apps with copy/paste code snippets & save money. Examples here.

View solution in original post

James_J
Tourist
12 0 2

Where can I email you to handle this bug?

James_J
Tourist
12 0 2

EDIT:: Post edited to remove direct URL for malicious link. Added it as an image for troubleshooting purposes. @Shay 

 

it redirects website to:

 

 

James_J
Tourist
12 0 2

Shopify Technical Support team has resolved this problem. Thank you.