BT Connect email not receiving order confirmation emails

UrbanFeatherWeb
Shopify Partner
2 0 0

Hi all,

 

Is there currently an issue with receiving email notifications / confirmations to btconnect.com emails?

 

We have a development site set up for a client through our Partners dashboard, still currently on the .myshopify.com domain, but when we're placing test orders they don't receive the email confirmations sent to a btconnect.com email address. Standard domain.com emails appear to work fine.

 

Thanks in advance!

Replies 3 (3)

HillDaleJordan
Tourist
3 0 0

Hi - I appreciate this was some time ago but did you find out the reason?
I am having a similar issue with BT Internet email addresses.

Thanks

Jordan

LucyPRNLI
Visitor
1 0 0

I'm having this issue too, did you manage to find anything out?

thanks

Lucy

HillDaleJordan
Tourist
3 0 0

Hi Lucy - My colleague managed to fix the issue in the end. 

Looking back over previous messages with my colleague, the issue for us was our TXT records with our DNS hosting provider for emails. 

I'm sorry this is a little vague.

 

Thanks 

Jordan