BUG REPORT: degraded performance on monorail-edge.shopifysvc.com and default client.js - 11-29-2022

[cfc_webmaster]

I suspect there is some kind of unannounced maintenance going on?

My email in box is full of Shopify clients with slow sites and page errors as follows: 

This is not in alignment with https://www.shopifystatus.com/

However, my inbox and the sites I am looking at right now from 5:50pm to 6:25pm on 11-29-2022 tells a different story

[Shay]

Hi @cfc_webmaster 

I wanted to let you know I have flagged this with our developers to look into and they have asked for you to reach out to Partner Support via your partner dash to report this.

Our devs noted that 400 errors are generally related to an app making a bad request. If you know what the related app is, please include that in the information shared with partner support. 

• What is the app name and the ID?
• The details of the issue. (Please include any relevant links, screenshots, timeframe, and your best description of the issue) If they are receiving an error message, please have them provide an X-request-id from the error response - this is a header field in the response from Shopify.
• What developer tools are you using?
• What has been tried to remedy the situation so far? What troubleshooting steps have you taken?
• What's the intended behavior?

Thank you!

[cfc_webmaster]

Nice try on the Gaslight here, but we have 0 apps installed in most of the stores we manage.

This is for Shopify DEV to look into, its clear to me there was "unscheduled maintenance" or a hack, or someone made a mistake with Monorail-Edge.Shopifysvc.Com And Default Client.Js

Now... lol

Why 0 apps? Because the APP store on Shopify has become a dumpster fire and a scammer goldmine. 70% of the apps propose to "do things" that Shopify should do - But that's a whole other discussion...

Anyway, if you've sent this up the chain then I bet there is a 98.333% chance somewhere at Shopify a DEV knows exactly what happened with this and why...

[josephbona]

I can confirm I am seeing this error thrown on multiple stores since 11/29. Our js error reporting software has the same error being thrown on multiple stores with NO code changes since last month and NO apps added.

Can we get an answer on what exactly is happening here?

[Shay]

Hi there, I am just checking in on this issue. Are you both still seeing these error codes in the stores you are working on?

@josephbona if you have not yet reported this issue as well to our partner support please do so through your partner dash. Once you have a ticket created, please feel free to share the ticket number with me here and I will ensure that it is investigated. 

@cfc_webmaster were you able to connect with partner support to report this? If yes, please also go ahead and share your ticket number with me here. If you haven't yet, please do so! 

The step to create a ticket is required for our team to authenticate accounts reporting issues and to help us isolate the problem and find out if it is something platform related or external. 

I am also happy to chat and hear your feedback about the app store and what improvements you would like to see there and on the platform as a whole. We do take feedback from our merchants and partners very seriously. I have the ability to share feedback directly with our developers and it is an important part of our decision making when it comes to assessing what features to add in the future. 

[cfc_webmaster]

@Shay Thank you for following up here.

Ultimately it looks to me that Shopify has resolved the issue internally as none of the sites I am dealing with have this problem anymore. Being a developer I did not think it would be helpful for Shopify to have yet another ticket for something I suspected they are aware of... so since these files are CORE Shopify system files I did not open a ticket and figured posting here in the forum would give a bump to someone "hey, this change effected people and they noticed!" - so lets call it a day on that. 🙂 

As for the APP store?

That is going to be another chain, I do want to talk about that. I have a a ton of screen recordings and documentation over the last few years showing countless apps doing both "bad things" and doing "very poorly done things".

I think that should be handled carefully, so I will send a PM to you with details because if I am "wrong" it would be hurtful to well-intentioned app developers. On the other hand, if I am right, then Shopify will want to handle what I have to say internally. 

I will send a PM to you. Feel free to close this chain

[cfc_webmaster]

@Shay I just tried to send you a PM via the community form. Its disabled on your account, lol, which I very much understand for a community forum

Anyway, PM me, or let me know how best to send a message. Thanks.

[Shay]

Hi @cfc_webmaster 

I definitely want to hear more about your thoughts and concerns, and I appreciate your forethought in keeping this discussion less public until some of these things can be verified. 

You are correct that I am not able to accept private messages through the forum here and that is to ensure that my communications with merchants and partners through this platform are public and can be reviewed for quality. This also lessens the chance of other not so savory things that people on the internet like to do. 

That being said, I definitely want to ensure that you get the support you need and that someone actively reviews any questions or concerns you might have. In this situation I would ask that you please create an email ticket about this with as much information as you are able to add and then please share the ticket number here for me. This way I can ensure the correct team receives the email and that it is handled appropriately. 

In your email, feel free to provide a link to this community thread as well so that if someone is assigned the ticket they know to connect with me.