Buy Button cart will empty when customer logs in

[Mike_Kennedy]

Hi

I'm trying to add some Buy Button products to a special event landing page. They appear to embed properly, with a cart visible on the side, and the checkout process initiates properly, but when we chose to log in (rather than checkout as a guest), the cart will be empty when we return from the sign in process. (We are using Social Sign-in. Not sure if this is the culprit?)

How can we be sure that the customers have the ability to log-in without losing that item from their cart? 

I am NOT technical, so hopefully it is something that can be solved in settings somewhere...?

Hoping to go live with this page next week.

Thanks!

[KU24]

Hi Mike, did you ever work out a solution to this? I’m having the same issue.

[Ollie]

Hey @KU24.

Thanks for reaching out. 

Since we are unable to authenticate you over the Community forums due to the sensitive information that needs to be shared, I am unable to view the set up of your store. In this case, I encourage you to reach out to our live support by navigating to the Help Center.

When you arrive at the Help Center, you will need to let the virtual assistant be aware that you would like to Speak with support and you will be connected with a Support Advisor accordingly. 

Let me know if you have any questions.