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Can an accidentally deleted account be reactivated during trial period?

joyann1968
Visitor
1 0 0

Can my account be reactivated if my niece accidently deleted it in my trial period? 

 

southernblingbyjoyce.myshopify.com

 

Joyce Perkins

Accepted Solution (1)
Luna
Shopify Staff
712 67 108

This is an accepted solution.

Hey, @joyann1968.

 

Just checking in to ensure that you receive the support you need. Please don't hesitate to let me know if you have any other questions.

 

Warmly, 

Luna | Social Care @ Shopify 
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Replies 4 (4)

Luna
Shopify Staff
712 67 108

Hey, @joyann1968.

 

Thanks for reaching out in our Community forum. I'm excited to hear that you've decided to start a Shopify store. I'm more than happy to provide you with some suggestions for getting your account back up and running!

 

To reactivate your account, you can log in as you would normally and you will be prompted to pick a plan. The other option is to reach out to our support team to see if your trial can be extended. Although I cannot make any promises, they can definitely look into this option for you. Please visit our Help Center and log in to your account to create a support request through live chat, email, or callback. Once you have logged in to your account, type your request in 'Ask about a topic', scroll down to 'Get Support', and then click 'Continue.' From there, you can submit your request to speak with an advisor. 

 

In the meantime, I'd love to hear more about your new business venture. Have you already thought of what you'd like to sell? I know that starting out can be overwhelming at times, but we're here to help the whole way through.

 

Talk soon, 

Luna | Social Care @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

Luna
Shopify Staff
712 67 108

This is an accepted solution.

Hey, @joyann1968.

 

Just checking in to ensure that you receive the support you need. Please don't hesitate to let me know if you have any other questions.

 

Warmly, 

Luna | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

Cheapera
Visitor
1 0 0

Unfortunately i deactivated my store and now i want to activate it how can i do it

 

Shay
Shopify Staff
2909 453 592

Hi @Cheapera, if your store was deactivated you can sign back into your account at any time and reactivate it on a new plan. You will need to settle any outstanding subscription fees before you can choose a new plan. Let me know if you have any questions about getting back up and running. 

Shay | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog