Can anyone advise on reaching customer service effectively?

[MiParaiso]

I am trying to get a hold of customer service and there is no solution in help section. It just takes me back in a circle. I tried emailing support and I received a reply saying they don't answer emails anymore without a check number. I don't know why this is so difficult. Can anyone help, please?

[MiParaiso1]

I’m not able to get into my account to make changes as if my subscription has been cancelled or something. However, my site is still up and I’m still being charged. I just would like to speak with someone who can help me.