Can anyone explain the recent changes in SSL certificate validation?

[Woven-CW]

Hi,

Could someone get in touch with me regarding a recent change in SSL certificate validation, and an apparent reversal of this change in the past 48-72 hours?

[Ollie · Accepted solution]

Hey @Woven-CW.

Thanks for reaching out.

I appreciate the context that you have shared with us as that is very helpful. Did you transfer a third-party domain to your online store and the SSL certificate has not yet been applied? Typically, the SSL certificate will be applied to domain within 48 hours.

In some cases, if the third-party domain has a subdomain added - you may be able to force sync the SSL certificate by removing the subdomain and adding it back.

If you are still noticing that the SSL certificate has not been approved, it would be best to reach out to our live support by logging into your online store using the Contact Us page. This will allow us to securely verify you as the store owner.

Once you successfully login - you will be directed to the Help Center. Select the topic that you would like assistance with to locate the options to Get Support and speak directly with a Support Advisor about the domain.

Let me know if you have any questions.