Can anyone share a direct link to the ecommerce chat support?

[DLoff]

Hello, how can i get a reliable link to shopify chat.  I get into chat randomly, but for the most part i become looped back to articles.  Is there a direct link that I can get to without all the looping and time?  Does shopify purposely block those who use the chat, preventing us from further contact?

[david-jose]

You may try a link like this:

 https://help.shopify.com/en/support/contact/chat?shopDomain=[YOUR-STORE].myshopify.com

Make sure to replace [YOUR-STORE].myshopify.com with your store details. Let me know if that worked for you 🙂

[Summer · Accepted solution]

Hey, @DLoff! Welcome to Shopify Community!

You can access the live chat support option by visiting our support page here. Once you select your topic of concern, you are presented with relevant help articles to give you the most immediate solution to the potential issue you're encountering. While we do this, we also give you the option to reach out to our support team as we understand some concerns cannot be addressed by help docs. You should find the option to start a live chat below the help articles that are presented to you.

Here's a video showing how you can create a support ticket. Feel free to watch it and follow along to speak with our support team via live chat. Please note I selected "I don't have an account" and a random topic as this video is for general illustration purposes. You may log into your account for account-specific support and select the appropriate topic of concern.

Since this is the next step I've marked this reply as the solution for the benefit of others who may discover this topic. Thanks!

[MarkDLC1958]

I don't want to generate a support ticket, I want to contact support. HELLO? ANYONE?