Solved

Can checkout issues indicate an expired trial period?

brianh20
Shopify Partner
10 0 1

Does this response mean the trial period has expired? Or could there be any other explanation?

 

I had this happen to one of my stores today, development store. After creating a new one, another started having the same issue. Oddly enough they were not created on the same date, so it would make no sense for both of them to expire ALMOST together.

 

I repeat my question: Is there any other explanation other than expiring the trial period? Any quotas I may have accidentally surpassed?

 

Help please.

Accepted Solution (1)
Shay
Shopify Staff
2968 460 609

This is an accepted solution.

Hey @brianh20 

 

You got it, any stores on a paid monthly plan would have no issues or restrictions on using the checkout with a live payment gateway or through draft orders. 

 

If you are developing something specific that requires testing via methods that aren't currently supported in a dev store, please chat in with our Partner Support team before changing the store plan as they may be able to assist. 

 

I also recommend signing up for the developer changelog RSS feed to keep up to date on any platform changes that happen in the future: Recent changes to Shopify’s platform.

Shay | Social Care @ Shopify 
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Replies 3 (3)

Shay
Shopify Staff
2968 460 609

Hi @brianh20 

 

Were you using draft orders or a live payment gateway on your development store before this happened? If yes, that is most likely the culprit. I have a detailed post about this that you can review here: Solved: Checkouts are not available for this store. - Shopify Community .

 

If you are having issues with your development store please ensure to contact Partner Support through your partner dash for help and best next steps. 

Shay | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

brianh20
Shopify Partner
10 0 1

Thank you @Shay . Is this new? We have been using draft order checkouts on development and production stores for a while now, but only now has this surfaced.

 

According to the documents you shared, could yo confirm that we would not have this problem if the development store was on a paid plan?

 

We would be much more confortable paying for the subscription rather than refactoring all our code, at least as an immediate solution.

 

Also for confirmation, this also means that our Production store on a paid plan will NOT have this issue, correct?

 

Thanks in advance.

Shay
Shopify Staff
2968 460 609

This is an accepted solution.

Hey @brianh20 

 

You got it, any stores on a paid monthly plan would have no issues or restrictions on using the checkout with a live payment gateway or through draft orders. 

 

If you are developing something specific that requires testing via methods that aren't currently supported in a dev store, please chat in with our Partner Support team before changing the store plan as they may be able to assist. 

 

I also recommend signing up for the developer changelog RSS feed to keep up to date on any platform changes that happen in the future: Recent changes to Shopify’s platform.

Shay | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog