Can I disable two step authentication to reset my account?

[Prevail]

I have two step authentication enabled on my account. The authentication app set up to receive code. I have used up all my 12 digit recovery codes and i can’t log back in I wasn’t aware they were only good for on use.

Is it possible to turn off the two step authentication in order to access the account and reset my authentication app?

Thanks in advance! 

[Victoria]

Hi, @Prevail.

Welcome to the Shopify Community!

I understand you've used up the 12 recovery codes and as a result, are unable to log into your account and reset your authentication app.

In order for our team to further investigate and disable two-step authentication, the account owner will need to contact support through the Shopify Help Center. You can create a support request through the help center by logging into your store (or selecting I don't have an account) if you're unable to log in. From there, you can select a topic from the ones provided and on the following page, scroll down to Get Support to view our available support options.  

Please let us know if you have additional questions or need help accessing the help center.