Can I get a refund for the wrong theme purchased?

[RicardoDeLeon]

Guys, I found extremely painful and exhausting working with the theme "essentials" I bought today for $150.. that I decided to eliminate it and started working on a free one I found with the exact instructions (1 hour long) with an expert on you tube. Do I have a chance to have some kind of refund?  Please, you should take into account that many of your users are not well-informed or skilled in designing web pages Moreover, we dont know coding or any kind. 

I hope you can figure something out, 150 in colombian pesos is a huge amount of money (3 times x currency).

Thank you much,

Regards,

Ricardo De León

[PaulMartin · Accepted solution]

You should contact the theme support from whom you bought your theme.

[RicardoDeLeon]

Hi Paul, the theme´s manufacturer said this:

The authors of themes on the Shopify platform have nothing to do with managing purchases or refunds, that is, we technically cannot do anything and provide you with a refund.