Can I get a refund for unused add ons after cancelling my account?

[Hopper23300]

To whoever this may reach, I have subscribed to a lot of add ons to get my shopify store up and running. And after trying it for a month after paying for this I realised it is not for me and can not be done unfortunately. Forgetting to cancel my subscriptions I have been billed £41.36 which I can not afford and has seriously put me in a tough situation. I would be ever so grateful to get a refund and happily cancel my shopify account as this is something I can not continue. I really do hope you can help me and I look forward to hearing from you as soon as possible.

[Shay]

Hi @Hopper23300 

Thank you for reaching out about this. I can definitely appreciate how important it is to ensure there are no further billing charges for your store. 

Our support team in the community forums does not have access to merchant accounts so I will not be able to assist you with this request here. You will instead want to reach out to our authenticated support channels for further assistance. To access our authenticated support, please follow this link: Shopify Help Center. Next, you will want to follow the on screen prompts to sign in, choose your topic and issue and at the bottom of the help articles provided will be all available support options. 

It's important to note that Shopify generally does not provide refunds, and if any of the billing fees were related to app subscriptions then the app developers will need to review and approve a refund request themselves. Our authenticated support team can assist you with all of that though.