Can I require phone number AND email to checkout?

Solved

Can I require phone number AND email to checkout?

ShowAloha
New Member
6 0 0

On check out am I able to require phone number AND email? 

 

I have to choose Email so we can send them more information when they purchase...  but I'd like both.

 

Select what contact method customers use to check out.
Customers will receive order and shipping notifications configured in...
Select what contact method customers use to check out.
  • Phone number or email
    Customers who use a phone number will get order updates by SMS and might not leave an email.
  • Email
Accepted Solution (1)

Ollie
Shopify Staff
2487 457 415

This is an accepted solution.

Hey @ShowAloha.

 

Thanks for reaching out.

 

This is a great question. You can require your customers to provide their email and phone number within the checkout by navigating to Settings > Checkout and Accounts. Once you are there, you should see the options to require the customers email or phone number. You can choose the Email option and require the customer's shipping address phone number.

 

I took a screenshot from my test store to show you the sections I am referring to:

 

12-29-40745-25880

 

You can mix these two sections to your liking to make both email and phone numbers required.

 

Let me know if you have any questions.

Ollie | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

View solution in original post

Replies 13 (13)

Ollie
Shopify Staff
2487 457 415

This is an accepted solution.

Hey @ShowAloha.

 

Thanks for reaching out.

 

This is a great question. You can require your customers to provide their email and phone number within the checkout by navigating to Settings > Checkout and Accounts. Once you are there, you should see the options to require the customers email or phone number. You can choose the Email option and require the customer's shipping address phone number.

 

I took a screenshot from my test store to show you the sections I am referring to:

 

12-29-40745-25880

 

You can mix these two sections to your liking to make both email and phone numbers required.

 

Let me know if you have any questions.

Ollie | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

Nanotekk
Shopify Partner
5 0 0

Hi @Ollie 

While this works in checkout, the customer phone number is never included in the PaymentSession request data Shopify sends to Payment App Extensions. Why is this so?

Nanotekk
Shopify Partner
5 0 0

@Ollie 

What about the above use case?

Ollie
Shopify Staff
2487 457 415

Hey @Nanotekk.
 
Thanks for reaching out on this thread. 
 
I appreciate the context that you have shared as that is very helpful! I highly recommend reaching out to our Partner Support to have a further look into this. Since I cannot view the extensions and set up of the online store in question, it would be best to speak with our Partner Support about the matter.
 
Let me know if you have any questions.

Ollie | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

KristenDScott
Excursionist
34 1 50

This doesn't work for people who pick up at our shop. I need to be able to make them give us a phone number and email address so we can contact them immediately, and so far it looks like either or, which makes no sense to me. It's like the designers of Shopify didn't think that we would need both, but I do. I get folks who only give me emails, and I need to reach them by phone more quickly when we are fulfilling an order. Very frustrating.

Ollie
Shopify Staff
2487 457 415

Hey @KristenDScott.
 
Thanks for reaching out. 
 
Since I am unable to authenticate you for the store over the Community forums due to the sensitive information that needs to be shared, I am unable to look into the specifics. In this case, I would suggest reaching out to our live support to have a further look into your online store set up. With that being said, you can get in touch with our live support by logging into your online store using the Contact Us page. This will allow us to securely verify you as the store owner.
 
Once you successfully login - you will be directed to the Help Center. Select the topic that you would like assistance with to locate the options to Get Support and speak directly with a Support Advisor about the situation. 
 
Let me know if you have any questions.

Ollie | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

Wood-Wrks
Visitor
1 0 1

This isn't working in my store.  Customers are still able to checkout without a phone number...What could be the issue?

Ollie
Shopify Staff
2487 457 415

Hey @Wood-Wrks.
 
Thanks for reaching out on this thread. 
 
Just to gather some additional context, did you happen to navigate to Settings > Checkout to see the Customer Information section to ensure that it is required to have a Shipping address phone number?
 
16-58-17856-46206
 
Feel more than welcome to check out our awesome Help Center article that goes into this in more detail: Collect contact information at checkout
 
Looking forward to your response. 

Ollie | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

nd23123
Tourist
6 0 0

Hello, In our case we have options to send products as gifts, we want to require both email and mobile for the customer (buyer) then under the shipping details mobile for the receiver of the products is it possible to ask for both email and number under customer contact

Ollie
Shopify Staff
2487 457 415

Hey @nd23123.
 
Thanks for reaching out on this thread.
 
Just to gather some additional context, are you using a third-party application that assists you with sending products as gifts? I am just trying to get a better understanding of your online store setup so I can assist you accordingly. 
 
Looking forward to your response. 

Ollie | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

nd23123
Tourist
6 0 0

Hi Ollie! 
Appreciate the prompt response. I may have been a bit unclear so let me start over. 
We are a flower shop selling online and like any other business, some customers send gifts to other people. 
Currently in the checkout page we can only first, ask for the buyer's Email/Mobile.
Second is a shipping mobile number intended for the receiver.
in the FIRST  part we want to require both the buyer's email and mobile since we send out updates or contact them if flower availability/season is an issue.
We have all our stocks on-hand and we deliver it ourselves.
I hope I have been able to make our concern clearer.

Thanks again and we look forward to your response

Ollie
Shopify Staff
2487 457 415

Hey @Nd23123.
 
Thanks for the quick response and providing that context. 
 
It is possible to require an email address and phone number by navigating to Settings > Checkout and changing the Customer contact method to require email only. After that is done, you can change the required customer information to include a shipping address phone number. 
 
05-36-67410-3018
 
This will allow you to update the buyer in this scenario over email and provide shipping updates to the receiver. 
 
With that being said, I can certainly see the benefit of customizing the checkout to include another customer contact phone number and email. I am going to provide this thread to the developers as a suggestion to include. We appreciate you reaching out and sharing this feedback with us. 
 
Let me know what you think. 

Ollie | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

DonD
Tourist
8 1 4

This seems like a good use case for a cart note. You can customize the cart note prompt, for example "Please provide contact information for the recipient here".