Can I resend a return label after a full refund?

[Core2022]

Looking for help....if you refund a customer in full and did not send a return label is there a way to resend a return label after??

[Olivia]

Hi, @Core2022!

Welcome to Shopify Community.

Thank you for connecting with our network and sharing your question. 

While you can refund orders without creating a return, you cannot create a return after a refund has been issued. For your convenience and to prevent any mistakes, you will notice the following banner appear during a refund: 

This is by design to account for the workflow of returns for businesses that require items be returned in order to issue refunds.  

Alternatively, you may consider purchasing a return shipping label separately and then adding a comment to the order's timeline for your own records. 

I trust this provides insight, but if I have missed or misunderstood anything please let me know.

Warm regards,

[Recurpay]

Hey @Core2022 

I believe this is doable using one of the returns apps, called @ReturnPrime. They can help you with getting this done as a few of our merchants are using this app and their life is easy.

Return Prime App: https://apps.shopify.com/return-prime

Regards,
Recurpay Subscriptions

[Olivia]

Thank you for your contribution to this thread, @Recurpay!

I trust both, @Core2022, and our future readers will find this information very helpful. If your app has any additional documentation to support them through set-up or execution, please make sure to link it back here.

Warm regards,