Can I still reach a live person for phone assistance?

Can I still reach a live person for phone assistance?

TGGP
Excursionist
19 0 4

...can we still get a live person on the phone for help...???

Reply 1 (1)

Maz
Shopify Staff (Retired)
1254 132 199

Hey, @TGGP!

 

Thanks for connecting with us here.

 

If phone callback is not currently appearing as an option when contacting our team via our help center here, then live chat or email would be the most appropriate contact methods. Phone callbacks will be available depending on our current contact volume/queue size

 

We've found that live chat tends to be the most efficient and effective way to deliver support to our merchants, as these channels allow us to quickly provide access to resources and other support teams as needed. 

 

If you do have non-specific account query, then I would be more than happy to help you with that here!

Maz | Social Care @ Shopify 
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