can't add new user - no invite emails sent

[SerhiiKamenskyi]

Hi everyone! I'm trying to add new user, but he never receives invite emails. I've tried it already with different emails - useless, shopify doesn't just send these invite emails. Support can't help for 3 days already...Can anybody help with this please?

[Hasan112]

Hi @SerhiiKamenskyi 

Not receiving invite emails can be caused by various issues. Let's troubleshoot together:

Check the obvious:

1. Email address: Double-check that the email address is correct and properly formatted.

2. Invite status: Ensure the invite is sent and not stuck in a pending state.

Email delivery issues:

1. SPF and DKIM: Verify your store's SPF (Sender Policy Framework) and DKIM (DomainKeys Identified Mail) settings. Misconfigured settings might prevent emails from being delivered.

2. Email provider: Check if the email provider (e.g. Gmail, Yahoo) is blocking Shopify emails. Try using a different email provider.

Shopify settings:

1. Store notifications: Ensure notifications are enabled for new user invites. Go to Settings > Notifications.

2. Invite settings: Check if invite emails are enabled. Go to Settings > Users and permissions > Invite users.

Advanced troubleshooting:

1. Shopify API: Use Shopify's API to send an invite. This can help identify if the issue is with the Shopify UI or API.

2. Email logs: Check Shopify's email logs to see if the invite email was sent. Go to Settings > Notifications > Email logs.

Support escalation:

Since you've already contacted support, ask for an escalation to a senior support specialist or a technical account manager.

If its helpful please Like and Accept as Solution Thanks 

[SerhiiKamenskyi]

Hi! Thanks for reply!
Interestingly everything is OK with all the settings. I do hope for Shopify Support - but it’s 4th day when this is not resolved…I wonder how many days are needed to help me get this fixed