Can't close the window of the email pop up

Can't close the window of the email pop up

66 0 9


I can't close the window of this email pop up. Can anyone help me with this? Thanks.

Reply 1 (1)

Shopify Staff
1697 177 282

Hi, @Vizono
Thanks for reaching out in our Community Forums and for sharing your concern, I’d be happy to point you in the right direction.


I understand that you are having issues with your email confirmation pop-up. I tried to replicate this on my end, and am receiving the same error when trying to close it out both on a mobile and desktop device. It's likely that a piece of code will need to be updated to resolve this issue. If you are using a third party application, or if it's integrated directly with your theme, my suggestion would be to reach out to your developers directly as they should be able to provide a solution for this. 


While on this topic, we have a very informative guide on our Shopify blog on Email Marketing that will outline what email campaigns work best and how to make the most of every broadcast.


Let me know how that goes!

Mac | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog