Can't connect to eBay

sologlory
Tourist
7 0 1

I suddenly can't connect from my Shopify home to my eBay account, though I had no trouble yesterday or the day before. What am I missing?

Katy
Shopify Staff
Shopify Staff
771 43 168

Hi, @sologlory !

 

Katy here from Shopify. I hope you are well and thanks for reaching out.

 

That is a little strange. We have not had any other reports of this. Would you be able to share a screenshot of what you can see? For example, any error messages or flags?

 

Below are the requirements for the eBay sales channel. Could you ensure that you have not adjusted any of the following:

 

As this is a third party sales channel, usually the best point of contact would be the channel developer directly. If all of the above information is in order, and you are not seeing any errors, I do suggest to reach out to them here or here (depending on the exact service you are using).

 

I do hope that this helps, and that you have things up and running again soon.

 

Cheers,

Katy

 

 

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 - If you need assistance please do start a new topic (referencing an older topic/post if you find this helpful).
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sologlory
Tourist
7 0 1

Invalid Request or Access Unauthorized

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sologlory
Tourist
7 0 1

Also, I discovered by deleting then re-adding eBay works, and retains previously entered data. This only works for a single session.

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sologlory
Tourist
7 0 1

The culprit seems to be the Firefox / Linux combination. Other browsers on Linux render my eBay account well.

 

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Katy
Shopify Staff
Shopify Staff
771 43 168

Ah that is interesting, @sologlory.  Great digging there, and thanks for sharing. 

 

I suggest to touch base with the app developer regarding this, if you have not done so as of yet. Though I hope that working with a different browser helps in the mean time.


Cheers,
Katy

Please note: This account is no longer regularly monitored.
 - If you need assistance please do start a new topic (referencing an older topic/post if you find this helpful).
 - Thank you for your understanding. We hope you enjoy exploring the Community.
 - To learn more visit the Shopify Help Center or the Shopify Blog.

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MyCave
New Member
3 0 0

I have just had this same issue.. 

i have deleted and tried to reconnect and it gives me the same error 

Invalid Request or Access Unauthorized
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MyCave
New Member
3 0 0

I have sorted this.. It was a cookie issue. 

 

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tideline3d
New Member
1 0 1

For future google searchers like me, this ended up working for me in a different browser.  I didn't dig into why that worked, as it only mattered for initial setup, but switching from Safari > Chrome got around this for me.  

I can't use the eBay module in Safari after registering either, it just gets stuck in a redirect loop. 

bisyclothing
New Member
1 0 1

I have been having this issue for months, I spoke to Shopify and they just told me to update safari but all my programs are up to date, I wish someone would give it some importance, its a major issue that needs to be addressed.