Hi I have an issue with my transaction on Shopify
And I cant find where to create a support ticket to get support from Shopify
yes I've tried the help center
Thank you for the screenshot showing the error message you are seeing. Are you the owner of this website and need help resolving the error? If yes, you can follow this link to sign into your merchant account and open a support ticket: Shopify Help Center - Contact Support.
If you are a customer of this store and need help completing your order you will need to contact the store directly. Most online stores have a contact us page or contact details in the store footer for assistance.
Thank you for sharing that screenshot! I can definitely see that you are having an issue with the Help Center on your end. Under the "Get Support" heading should be a range of support options (see screenshot below)
Please try these troubleshooting steps to resolve this:
From your initial screenshot, I gather that the website address is www.goatstand.com . I was able to replicate the error message in your screenshot and I was also able to bypass it by adding the product to cart and moving to the checkout from there.
This points to some kind of customization or third party app that affects the Buy it Now button on your theme. If you have made any coding changes to the Buy it Now button I recommend rolling back or undoing those changes as they are most likely the culprit.
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