Can't install custom app in merchant store, any solutions?

[learn_5opify]

Hello, I am unable to install a custom app developed for a merchant despite being able to test the app successfully in the development store.
I am currently getting the error shown below. Does anyone have any idea on how I can resolve this issue?
Thanks in advance for your time.

[learn_5opify]

Just for anyone encountering this issue in the future. I solved this issue by clearing the database for the application.

[StephenN1]

How do I do that? I'm getting this error when I try to view a report in shopify