FROM CACHE - en_header

Can't Log in since this morning. 11/22/21 Store not found. I tried changing password.

houseofstitches
Tourist
9 0 1

Creemore House of Stitches Quilt and Yarn Shop.

Replies 2 (2)
Nick_Marketing
Shopify Partner
1459 325 426

@houseofstitches 

Consider sending an email to merchant support, they can look into the account.
Contact page link: https://help.shopify.com/en/questions#/contact/

If the link keeps redirecting to the home page, try opening the link in Chrome Incognito mode.

Nick | Ecommerce & Marketing Technology Consultant | Toronto, CANADA
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Kimi
Shopify Staff
Shopify Staff
730 95 133

Hi, @houseofstitches!

I would suggest clearing your browser's cookies and cache, and then try to access the admin from your store's custom .myshopify.com URL. This would look like the following format: yourstorename.myshopify.com/admin. From there, you can then enter the corresponding email address and password that is used to login to your store.

For further context, is your customer-facing website available and loads ok? If so, the issues here might lie within your browser, or an incorrect email address or .myshopify.com URL was perhaps entered during the login process.

Kimi | Social Care @ Shopify 
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