Can't log in to my AutoCharms store, how to recover associated email?

[tsarv123]

I cannot login to my store with my email. my store is https://autocharms.myshopify.com/ please help me recover email associat

[Mac]

Hi, @tsarv123!

Thanks for reaching out in our Community forums and for sharing your concern, I’d be happy to help.

I understand how important it is to access your account. You mentioned that you are having issues logging in. Can you try inputting your email address in our email recovery tool? Doing so will send a list of your accounts under a specific email. From there, you can look to reset your password and access your account. 

Let me know how that goes. If the issue still persists, we’ll need to access your account in order to gather more information about the issue. We’d be happy to continue assisting you through the available channels. Please visit our Help Center and create a support request.

[tsarv123]

Hi, I think I mispelled the email when I put it in creating the account. My
url for my website is https://autocharms.myshopify.com/ . Would you be able
to help me change the email on that account?

[Mac]

Hi again, @tsarv123!

Thanks for following up.

In this case, you will need to visit our Help Center to get support from our internal team. You can do so by clicking on 'Can't log in to your Shopify account' > 'I still can't access my account' > and then selecting the email option. From there, please let our team know about this instance and we'll be able to point you in the right direction.

Let me know how that goes!