Can't login to account, how to contact support?

RageMethod
Tourist
5 0 2

I have probably tried over 100 times! Support just keeps sending me back to the same 3 pages. I can not login to my account. I cant seem to find a way to talk to some one. I need a phone number or a way to chat with some one

Reply 1 (1)

Skye
Shopify Staff
1101 98 196

Hi, @RageMethod 

Thanks for posting to the Forums.

I can agree that the Help Center can be tricky to navigate at times. To reach live chat, please make sure to be logged in. Once logged in, select 'Contact Shopify Support.' On the next page select a topic that best matches your situation, and then again on the following page. On the last page you will find Live Chat and Email listed at the bottom. 

If your issue is that you are unable to login, select 'Contact Shopify Support' then 'I can't login to my store.' On the next page select 'I still can't login to my store.' You will then be able to reach us via Live Chat.

Best of luck!

Skye | Social Care @ Shopify
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