Re: Shopify Owner Emails

Solved

Can team members receive owner-exclusive emails in Shopify?

mreynolds
Excursionist
32 0 5

Hi everyone,

 

Is there a way team members can receive Shopify emails that only the owner receives? I'm trying to find a way so he doesn't have to forward emails to everyone.

 

Thank you,

Margie Reynolds

Accepted Solution (1)
Nick_Marketing
Shopify Partner
1487 336 465

This is an accepted solution.

@mreynolds 


If the owner's emails are hosted at a 3rd party platform there is likely a way to create a forwarding rule so that emails with a certain email title "Chargeback notice..." AND from a certain email address, "@shopify.com" get automatically forwarded to a specific staff email address.
Here's an example, if emails are managed via Outlook.
https://www.extendoffice.com/documents/outlook/1484-outlook-auto-forward-by-subject.html

 

The same logic applies to emails managed via Gmail, Webmail, etc.

Nick | Ecommerce & Marketing Technology Consultant | Toronto, CANADA
- For consulting work availability, please send me a Private Message or submit a ✍️Contact Form.
- For FREE Shopify Tutorials, Subscribe to my YouTube channel (▶️ Ecommerce TV).

View solution in original post

Replies 7 (7)

Nick_Marketing
Shopify Partner
1487 336 465

It really depends on what kind of email you are referring to.

By default store, the owner can automatically forward New Order notification emails to other staff members.
Go to Setting > Notificaiton > Staff Order Notifications > Add Recipient.

Nick | Ecommerce & Marketing Technology Consultant | Toronto, CANADA
- For consulting work availability, please send me a Private Message or submit a ✍️Contact Form.
- For FREE Shopify Tutorials, Subscribe to my YouTube channel (▶️ Ecommerce TV).
mreynolds
Excursionist
32 0 5

The types of emails would be chargeback notices he gets that he needs to pass on to the proper departments. Would that work for this type of notices or just order notices? We can see the orders already in the platform under orders.

Nick_Marketing
Shopify Partner
1487 336 465

This is an accepted solution.

@mreynolds 


If the owner's emails are hosted at a 3rd party platform there is likely a way to create a forwarding rule so that emails with a certain email title "Chargeback notice..." AND from a certain email address, "@shopify.com" get automatically forwarded to a specific staff email address.
Here's an example, if emails are managed via Outlook.
https://www.extendoffice.com/documents/outlook/1484-outlook-auto-forward-by-subject.html

 

The same logic applies to emails managed via Gmail, Webmail, etc.

Nick | Ecommerce & Marketing Technology Consultant | Toronto, CANADA
- For consulting work availability, please send me a Private Message or submit a ✍️Contact Form.
- For FREE Shopify Tutorials, Subscribe to my YouTube channel (▶️ Ecommerce TV).
mreynolds
Excursionist
32 0 5

Hi Nick,

 

Do you have an updated Outlook doc that shows steps to forward just one message? The link you provided is outdated.

Nick_Marketing
Shopify Partner
1487 336 465

Maybe look at this one from 2020

https://www.businessinsider.com/how-to-forward-emails-from-outlook

Nick | Ecommerce & Marketing Technology Consultant | Toronto, CANADA
- For consulting work availability, please send me a Private Message or submit a ✍️Contact Form.
- For FREE Shopify Tutorials, Subscribe to my YouTube channel (▶️ Ecommerce TV).
mreynolds
Excursionist
32 0 5

Hi Nick,

Thank you, I found how right after I sent this.

Have a great day,

Margie

Nick_Marketing
Shopify Partner
1487 336 465

@mreynolds 

Fantastic, thank you for the update!

Nick | Ecommerce & Marketing Technology Consultant | Toronto, CANADA
- For consulting work availability, please send me a Private Message or submit a ✍️Contact Form.
- For FREE Shopify Tutorials, Subscribe to my YouTube channel (▶️ Ecommerce TV).