Can technical support access our forum questions for immediate help?

rebelpirate88
Visitor
3 0 0

Shouldn't someone (Tech Support) from Shopify have access to these questions so they can be of some help to their customer? I have been waiting for an answer and have LOST a sale. It may not seem like much to Shopify but it is a BIG deal to me. I should not have to wait for an answer from another shopify client..Or maybe there should be a direct way to contact Shopify for immediate help.

This forum (whatever) is NOT helpful.

Replies 2 (2)

Skye
Shopify Staff
1119 99 199

Hi, @rebelpirate88 

 

Thanks for reaching out in the forums. 

 

Our team does have access to these forums, however, as this is a public-facing post, we don't have access to your specific account. This is to ensure the security of the accounts on the platform. Your situation is extremely important to us, however, if you have a timely issue that needs to be addressed please reach out to our live support team.

 

To access our live team, visit our Help Center and log in to your account to create a support request through live chat, email, or callback. Once you have logged in to your account, type your request in 'Ask about a topic', scroll down to 'Get Support', and then click 'Continue.' 

 

In the meantime, if you can provide more context into the situation I can do my best to assist.

Skye | Social Care @ Shopify
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OriginalTea
Visitor
2 0 0

My experience is that Shopify staff cannot answer any technical questions, only general questions, the best place to go for technical help is Fiverr.