our customer facing store side is working fine, but when we go to log in on browser we get the following screen.
i click back or the admin url there and this same page loads.
in the app it loads the admin panel but fails to refresh anything or update itself
this pops up on phone and ipad app
i am connected, net is more than ok annnd im at a loss.
any ideas or similar issues for anybody else?
That's great to hear. Thank you for letting me know.
In case any other merchants come across this post and are experiencing the same issue, I suggest starting with local troubleshooting to test if this is a browser or network issue. Local troubleshooting helps ensure that your setup is not directly interfering with Shopify. Therefore, please try each of the following steps:
Once you have gone through these steps you should be able to access your admin without any errors.
All the best.
oh we had done all of that.
I talked on chat, it was due to a Copyright issue that ended up in our junk email folder, so was not resolved quickly enough and we got locked out of our store until resolved.
Jeeeeez.... I come to support to post this EXACT post. Word for word, I'm having the exact same issues. I'd be extremely surprised to hear that I have an infringement... But it must be! Time to go check my spam folder, even though I'm sure I have. Weird!
@ValkyrieRPG: Thank you for posting your very detailed and thorough message. It really helped me and made it easy for me to find this thread!
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