Cannot Checkout due to large cart line item count

[RoxanneWilson]

We have a wholesale store where customers are purchasing large quantities and large amounts of skus (cart line items) per order. We are having an issue where customers cannot not checkout, assumably because they have so many items in the cart it is just too much for Shopify to process - it just times out with server error.

It is rather inconvenient to have them placing multiple orders, not to mention they don't know at which point the cart is as large as it can be, and to checkout. This then forces them to remove items from the cart line by line, until they are eventually able to check out. We also assist in the back end admin with this.

MY QUESTIONS ARE:

1. Is there are theme out there that can support A LOT of cart line items (skus)?

2. If not, could someone advise on the largest line item count that Shopify can accommodate?

3. Could someone provide coding to add to the liquid.theme to get a SKU counter on our cart page?

Thank you to anyone who can assist. This has been very frustrating and time consuming.

[David_Weru]

Hello @RoxanneWilson 

The easiest thing to do would be to convert a certain number of units into another product.

Example:  12 items product ->  1 dozen product

Or, x number of variant A becomes 1 variant B

If all the customization is the same, and only the count is different, it's the best adjustment without breaking other features.  

This option would require a developer (such as myself), but before jumping into that, there's option 2.

The other option would be to contact shopify support directly to see if it is something on their end.  Although I love coding, this is the first and safest option I would consider.

-David_Weru

[RoxanneWilson]

This is not an option due to the nature of the products, and variable quantities.

Would you happen to have a code line I can add to my cart page to display the SKU/Cart Line item counts? This will tell customers when its time to checkout.

TIA

[evandor3208]

Roxanne, did you ever find a solution for this issue? 

I have the same problem.

[RoxanneWilson]

We were able to add a SKU counter to the cart page and advised customers to checkout before it reaches 100. No one has has trouble checking out since! I don't have the html snippet because we had a developer add it for us. 

We have also upgraded our Theme. We are now using a paid theme - Xclusive and things are running smoothly. 

[evandor3208]

We also have a paid for theme. We use BSS Wholesale app and use only one Shopify store. 

Some of our customers order in excess of 500 SKU's. We seem to max out at around 250 Skus before it denies them access to checkout. When a customer wants to order a ton of products from me, I do not want to ask them to go and put in multiple orders.

Still hoping for help with this if it exists.